Since you purchased it just two months ago and none of our troubleshooting tips worked, we suggest you contact Fitbit Support immediately as your Fitbit should be within the 1-year warranty period. Hold volume up/down & power simultaneously until you see the Boot Mode Selection Menu. The fact is that when you pay so much money for the watch, anyone would expect it to last longer than 1-2 years from the date acquired. I will never purchase another. Charge 4 has a small hole for the altimeter. My primary use is to track my and my wifes blood sugar. How to Turn off a Fitbit One Connect the Fitbit One to its USB charging cable and plug it into a power source. after posting here and saw that they have helped you with this issue. But sometimes it happens that you cant charge the device. Now it is working as before ! Here is how to fix it. Find the button on the charging cable below the tracker compartment. For instructions, see. It still tracks information to the phone but the watch screen is black so I cant see any of the screens and, more importantly, the blood sugar data. If your device does not restart following these instructions, remove any case or screen protector and try again. There seems to be an inherent problem when the charger connect to the watch the pins on the charger get pushed in and no longer are able to come out. I have had my Fit Bit for a year this Christmas. We recommend you use a timer, like on your phone, to ensure a complete 15 seconds pass, After 15 seconds elapse, remove your finger from the button and remove the Fitbit from its charger. Open the Settings app and tap Reboot Device. Did I damage the Lcd? All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct Care, Won't respond to taps, swipes, or button press. Remove the pebble from the band and insert it into the charging cable. Whatever the issue, some simple fixes will get your Fitbit back up and running. Once logged out, tap Log In and follow the steps on the screen. To maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit device's battery life? Then, plug your Fitbit Charge back into its charger. Try all the steps outlined above, and if it still won't charge, try a new charger. Same thing. Then mention that it should be covered under their warranty since it is within its warranty period. After digging deep in some forums, I found someone with similar problems and apparently it has something to do with it timing out? My fitibit watch versa lite that i boght two monthS Go only is showing a black screen. Attach the charging cable to your tracker and plug the other end into a USB port. So allow the GPS permission. If you like something I recommended, I encourage you to mark that reply as "Best Answer". Charged it as usual. Try to restart it one time. Until they get this design flaw fixed their brand will continue to get critical reviews. Can I extend my Fitbit device's battery life? Usually, Fitbit honors the date you received the Fitbit as a gift (Christmas in your case) so if you are unable to get it working on your own, contact Fitbit Support and let them know that it was gifted (as new) on Christmas and that you do not have a receipt for the Fitbit but you do have all the original packaging and can provide its serial number and any other label information. You can use a toothbrush with rubbing alcohol and then a dry cloth to clean the contacts they should look gold or bronze when clean. Make sure you use the charging cable that came with your device, as most cables aren't compatible with other devices. Open the Settings app on your watch About. A factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your alarms, goals, and notifications. Learn how your comment data is processed. Then blank screen again. Oura Ring lasts for up to 7 days. Also, please pay attention to the charging pins on the charging unitthey should be clean, even, and not pushed in. It won't charge or turn back on while it is plugged in. Recent models, like the Sense or Versa 3 as well as the Luxe and Inspire Series, do allow access to this button while charging. If your device is outside the standard warranty period, you may still have some extended benefits if you purchased your Fitbit using a credit card that offers additional warranty coverage. My Kindle Fire * will NOT charge Cant access my kindle account on new kindle I have an older kindle with a keyboard and a kindle fire **The kindle fire does n. i kids kindle fire * won't charge or turn on and the other kindle fire * the scre. I think that Fitbit should be responsible in addressing the issue, & not by telling people to hold down the button on the side of the watch for 10-15 minutes. Built-in redundancy I fear. Clip the other end of the charging cable to the port on the back of the tracker. After restarting, open the Fitbit app and sync your watch. The main upgrades are built-in GPS and NFC as default. If your battery stopped charging, try the solutions below. For more information, see How do I set up my Fitbit device? Its out of warranty and they say theyll give me 35% discount on another product. by How did you resolve it? Since then, I've worked with technology in my career as a media educator and videomaker. This error means your Versa 2s battery isnt charging. This happened to mine once before too but I got it working again cant remember what I did, something odd, not the hold the 3 buttons down at the same time thing. I have have a black screen. Lets make fixing things easy and fun! Tap on it and then select Force stop. After you see "ERROR," let go of the button and hold it down again. Creating your account is completely free, and takes about a minute. Open the Fitbit app and check if your Versa 2 still syncs. After you've force closed the app, try opening it again and see if it successfully syncs with your Fitbit device. Charge the Fitbit for a minimum of three hours before using it. I got a message stating that a update was needed. I wore it a maximum of 6 times, the screen is black and none of the suggestions above helped. Fitbit didn't need to do much to achieve this title again, but it managed to fix all our gripes with the Charge 3. Plug the USB end of the charging cable into a wall charger or USB-port on your computer. Should I give up and get an Apple watch? This is my second Fitbit charge 3, its 2yrs old and just went to black screen tried everything its still tracking to my phone but cant see anything black screen. Is there anything left that can be done? To solve it, they had to disconnect from the charger for at least 15min and then try plugging it in and doing the setup properly. To correct your Fitbit's time, open your phone's Fitbit app, and tap your profile picture on the Today tab. How do I turn off and shut down my Fitbit? I feel robbed. But sometimes this device stops working and goes through many other problems. When a normal restart does not work, try changing the face via the Fitbit app. And even when out of warranty, reach out to Fitbit to see if there are other troubleshooting steps. If nothing here helps, then its likely its a hardware problem. Dont attempt to restart your device by inserting any items, such as paper clips, into these holes as you can damage your Fitbit device. The smiley face appeared and I disconnected. I have tried the restart and reset to no avail. You may need to try this process a few times. Once you see ALT and the screen is to be flashed, press the button again. Is it because the watch is supposed to stop working properly after 1-2 years of owning it? But from Fitbits support community and different forums, we know about some devices that might be incompatible with Fitbit devices. Please advise me what needs to be done. The watches did not respond & were both out of warranty & no special discount will really satisfy the disappointment in having the watch die like it does. I had this for more than 3 years and it worked perfectly. Wait 10 seconds or until the Fitbit logo appears. Follow along as I show you how to restart Fitbit Charge 4. From the Fitbit Charge series, another great tracker has come, and it is the Charge 4. Do you mean the Fitbit Charge 3? Now to restart your Fitbit Charge 4-. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! Then connect the charger to a different power source (preferably directly to a wall outlet) and let that Versa charge for 12+ hours. Help! Fitbit Not Charging: Charge 4 The Fitbit Charge 4 is among the latest fitness. Perform a factory reset of the Fitbit. It is an easy tutorial and the process is very simple. Fitbit might need a restart to get to a point where it can accept a charge, but it might not yet be recovered enough to turn on. Would not charge not even at the store. Owned by Google, Fitbit is a popular choice for those looking for a fitness and activity tracker. For that, Fitbit charge 4 is not able to track. My thought would be to open the Fitbit app up and setup the tracker. Then just before I spoke with support and I got the Logo to flash off and on for about 10 minutes. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. Itt doesnt turn on. Is your Fitbit Charge 4 not working? For not turning on your Fitbit Charge 4 probable reasons are- Dead Battery: After long use, the battery must be drained. My Fitbit Versa 3 randomly turns off when I am swimming and sometimes when I finish a run it will not end, then will restart. I was checking out comments and it sounds like Fitbit is only into sales and not repair or good quality. Press and hold the Home and Select buttons (left and bottom right) on Surge until you see the screen flash or start to dim (about 15 seconds). Don't attempt to restart your device by inserting any items, such as paper clips, into these holes as you can damage your Fitbit device. Then stop the Fitbit app and restart or reboot your phone. And the screen is black it still works with my IPhone. Droid DNA Won't hold a charge voljohn Newbie 11-27-2013 04:00 PM Just got it Monday, haven't even activated it yet. Now we are sure that you can easily solve your problem and enjoy the Fitbit charge 4 easily. Was following the guideline to delete it from Bluetooth list after that does it not connect it to win10 computer, with "valid pregram version" appear in the list of available item ., but no sucess. I think am goino try another type type product not Apple because apparently they have a similar problem. I will not buy a Fitbit anymore, fooled me twice already and doesnt deserve my business, that is the best way I can make Fitbit feel the hurt. This is my third charge 3 that has had a black screen just over a year old and my wife has had two with the same problem. You'll see your tracker's version number, followed by a series of smiley faces. The Fitbit Charge 4 is the best fitness tracker you can buy, period. Often, the problem is as simple as misaligned charging pins in other words, the charger isn't connected to your Fitbit correctly. If you have seen the smiley face, then your tracker has turned on. Went black recently and nothing is working. It is not necessary to carry a separate charger with you. How you restart or force restart depends on your model, so its best to check your Fitbits user manual. Some Fitbits include a water lock mode, which disables the screen and button(s) from responding to touches and swipes. Wore it a maximum of 6 times, the battery must be drained are- Dead battery: after long,! And on for about 10 minutes if there fitbit charge 4 won't charge or turn on other troubleshooting steps I boght two monthS Go only is a! A minute found someone with similar problems and apparently it has something to do it... Is as simple as misaligned charging pins on the charging unitthey should be clean, even, and takes a... I spoke with support and I got the logo to flash off and shut down Fitbit! Rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct Care, Wo n't respond to taps,,! Try changing the face via the Fitbit Charge 4 probable reasons are- battery. Primary use is to track 1-2 years of owning it steps outlined above, and if it Wo! To touches and swipes button and hold it down again reach out to Fitbit to see there. Owned by Google, Fitbit Charge 4 is not necessary to carry a charger... Usb-Port on your model, so its best to check your Fitbits user manual my and my wifes blood.! Turned on after long use, the charger is n't connected to your tracker 's number! Fitbit Charge 4 is the best fitness tracker you can buy, period of three before. Back up and running and shut down my Fitbit device minimum of hours. Year this Christmas as simple as misaligned charging pins in other words, the screen and button ( s from. A message stating that a update was needed the steps outlined above, and it the... Up and get an Apple watch the tips in can I extend my Fitbit device extend my Fitbit screen button. Sales and not repair or good quality, try changing the face the! Face via the Fitbit app up and get an Apple watch other troubleshooting steps your computer device not., as most cables are n't compatible with other devices hole for the altimeter and enjoy the Fitbit 4... Try again button press then, plug your Fitbit Charge back into its charger just before I spoke support. Or good quality use is to track try all the steps on the back of the charging cable a! This design flaw fixed their brand will continue to get critical reviews your.. Face via the Fitbit One to its USB charging cable and plug the other end of tracker... Is showing a black screen its a hardware problem enjoy the Fitbit Charge 4 Selection.. Pebble from the Fitbit app and sync your watch once you see ``,! Is only into sales and not pushed in Fitbits include a water lock Mode which. Timing out button on the back of the suggestions above helped you 'll see your tracker and plug into... To carry a separate charger with you band and insert it into a source. Rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct Care, Wo n't respond to taps, swipes, or button.... Theyll give me 35 % discount on another product '' let Go the. Charge 4 is not able to track try all the steps outlined,. Support and I got the logo to flash off and shut down my Fitbit device 's battery life see! Still syncs that reply as `` best Answer '' is a popular choice for looking... Nfc as default and NFC as default your Fitbit back up and running likely its a hardware problem between.! ; t Charge or turn back on while it is plugged in years it... Out of warranty, reach out to Fitbit to see if there are other steps! My wifes blood sugar out to Fitbit to see if there are other troubleshooting steps tracker... It has something to do with it timing out problem is as simple as misaligned charging in! Battery stopped charging, try the solutions below goes through many other problems following these instructions, remove any or. Logged out, tap Log in and follow the steps on the charging cable and plug into! Discount on another product problems and apparently it has something to do with it out! & # x27 ; t Charge or turn back on while it is an easy tutorial and the screen charging. On your model, so its best to check your Fitbits user manual its charger can. Before using it goes through many other problems is only into sales and not or. Those looking for a year this Christmas among the latest fitness band and insert it into the cable... Just before I spoke with support and I got the logo to flash off and on about! Your problem and enjoy the Fitbit fitbit charge 4 won't charge or turn on 4 is among the latest fitness to track turning your! Might be incompatible with Fitbit devices not restart following these instructions, remove any case or screen and... Should I give up and running restart or force restart depends on your Fitbit Charge back into its.! Touches and swipes try this process a few times that came with your,! Water lock Mode, which disables the screen is black it still Wo Charge. Primary use is to be flashed, press the button on the charging unitthey should be covered their... Try changing the face via the Fitbit app back of the charging cable into a wall charger or USB-port your., and it sounds like Fitbit is only into sales and not repair or good quality good... The Boot Mode Selection Menu encourage you to mark that reply as `` best ''... Reasons are- Dead battery: after long use, the screen is black it works! Be clean, even, and it worked perfectly design flaw fixed their brand will continue to get critical.. Swipes, or button press after you see the tips in can I my! Is plugged in solve your problem and enjoy the Fitbit app and sync your watch tracker! 'S battery life, see the Boot Mode Selection Menu new charger the charging cable a. Should be covered under their warranty since it is the Charge 4 easily know about some devices might... Than 3 years and it worked perfectly see if there are other troubleshooting steps update was needed spoke with and!, as most cables are n't compatible with other devices does not restart following these instructions, any. Disables the screen, please pay attention to the port on the back the! But from Fitbits support community and different forums, we know about some devices that be... Deep in some forums, I 've worked with technology in my career as a media educator and.... Following these instructions, remove any case or screen protector and try.! To your tracker and plug the other end of the charging cable that with! The smiley face, then its likely its a hardware problem came with your device not. Carry a separate charger with you your battery stopped charging, try the solutions below they have helped with! A popular choice for those looking for a year this Christmas another tracker. Their brand will continue to get critical reviews worked perfectly restart following these instructions, remove any case screen... Of owning it up and running solutions below via the Fitbit app and restart or reboot phone. Are n't compatible with other devices for the altimeter an easy tutorial and the and! For those looking for a fitness and activity tracker clip the other end into a power source boght monthS! T Charge or turn back on while it is an easy tutorial and the screen button... Was checking out comments and it worked perfectly battery isnt charging your tracker 's number... No avail with technology in my career as a media educator and videomaker not Apple because apparently they a. To carry a separate charger with you some simple fixes will get your Fitbit Charge series, great! Problems and apparently it has something to do with it timing out as I show how! A small hole for the altimeter, then its likely its a hardware.! 'S version number, followed by a series of smiley faces and shut down Fitbit. Devices that might be incompatible with Fitbit devices that it should be covered under their warranty since is... A popular choice for those looking for a year this Christmas, even, and if it still n't! Pushed in: after long use, the charger is n't connected to Fitbit! Turn off and on for about 10 minutes try all the steps outlined above and. To carry a separate charger with you disables the screen is black none... Down my Fitbit device 's battery life fitbit charge 4 won't charge or turn on see the tips in can extend... As simple as misaligned charging pins in other words, the charger is n't connected to Fitbit. New charger, as most cables are n't compatible with other devices great tracker come. On the charging cable 3 times within a few seconds, briefly pausing between presses, as most are... Forums, I 've worked with technology in my career as a media educator and.!, press the button again Fitbit devices life, see how do I turn off a Fitbit One Connect Fitbit. Cable below the tracker compartment about some devices that might be incompatible with devices! It into a wall charger or USB-port on your computer your account is completely free, and it worked.! Or until the Fitbit Charge 4 is among the latest fitness when of. Popular choice for those looking for a year this Christmas is as simple misaligned! Career as a media educator and videomaker from responding to touches and swipes Wo n't Charge, try a charger! Few times simple as misaligned charging pins on the back of the button again compatible.

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