Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. Please see the multiple complaints on the Better Business Page. She tries to tell me its due to the holidays and says I need to pay ANOTHER $200 to them to get it on time even though I still can't download my documents to mail them. They also can ease customers' stress, simply by making sure they fill out all of the necessary forms correctly. OnlineExpeditors.com has a network of registered and licensed couriers nationwide that are able to get your U.S. passport expedited in as little as 1 week. Submitted my passport via fedex on July 6th, for a planned trip on Aug 6th 2021 and paid $350 with all expedited fees, but passport has not arrived and I had to cancel. I sent all of my documentation, and scrambled to get everything together. the website did not say you needed a destination However, a non-refundable order remains active for 12 months from the date the order was placed and may be processed at any time within that period or transferred to a family member or friend. If, in the unlikely event, govWorks makes one or more mistakes in processing your order, we may issue you a transferable voucher for some or all of the fees that you paid us. If it said that, I NEVER would have placed an order. You are about to leave travel.state.gov for an external website that is not maintained by the U.S. Department of State. Don't waste your time!!!!!!!! 0000017569 00000 n 1. All my emails and calls went unanswered and they declined to give me a refund lol This company is a scam. TravelVisa.com an online travel document and services company.TravelVisa.com is a private company that is not affiliated with any government agency. It would just be better to do this through the government. I called them and was told they'd have their accounting manager contact me. The foregoing list is representative only. If youd like to learn more about our technology solutions. For more information, please see our 0000003242 00000 n 2999 Passport PL Then, I started calling my customer service manager and left her 3 voicemails and 8 missed calls. After selecting expediting options, you will be directed to create a govWorks account to complete your passport forms. Once we receive your request, it will take us up to. Their email updates are a joke And they don't even have accurate, updated information. 0000005427 00000 n I finally reached out and they said that they emailed me, which I cant find, and said I need a new photo. . All purchases on this website are expressly conditioned on your acceptance of this Refund Policy. OnlineExpeditors.com an online travel document and services company.OnlineExpeditors.com is a private company that is not affiliated with any government agency. 4. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Departure Date must be later than: 03/01/2023. I called the govworks number and was told I would have to take my documents to FedEx and ship to the address provided. We are calling early tomorrow to make an appointment at a passport facility and fly there to get our passport in time. Expedited Travel, LLC 2023. This is absolutely unacceptable for a document that holds this much weight, as well as a service that cost this much $. I am not sure if this is even a legitimate company and I would stop advertising this service if I was FedEx. Now its two weeks before vacation cant get anyone on the phone or get a return call. I waited a coupld of days and then called back. 0000005241 00000 n Explore Our Technology Request a Demo Our conversion rate jumped up 10 points overnight when we started using the new checkout funnel. You must enter your 9-digit application number here. Contacted mygovworks for a refund tbd. 3. We have a deep understanding of how important your operating license is, and our platform is designed to help you service you optimize your business process while keeping your customers happy. NO RESPONSE BY PHONE OR MAILAND TWO WEEKS LATER, NO PASSPORT! Companies can ask for reviews via automatic invitations. Complete this online request form only if you applied for expedited service and did not receive your passport in the expedited passport service commitment published on this page. Essentially the app is saying that it was processed and on its way as of Saturday 2/18 and this was an "itemized" expense for this service provided on the receipt. PASSPORT TYPE: PURCHASED AMOUNT: DATE OF REQUEST: PHONE NUMBER . It was supposed to take 2 hours for my documents to be ready to be downloaded. %PDF-1.7 % Dont waste money. I'm livid and disgusted. She then informs me that my passport is scheduled to arrive on January 7th, 6 days after I would return from my trip to Canada and well beyond the 6-7 business day window they had promised. many boxes. 0000001796 00000 n govWorks is a scam I was trying to renew my passport and they tried getting me to pay a $137 nonrefundable charge even though the charge is completely unnecessary and it only really costs like 50 dollars to renew your passport. I was told by the company representative that all would be refunded as nothing had been done yet and I would see the refund within 5 to 6 weeks. and our Start your expedited passport application now. She didnt have to pay extra to process her passport. You have reason to believe that you did not receive expedited service. DO NOT USE IT! What do I need to get a passport renewal? 0000004506 00000 n Any determinations made by the team will rest within their sole discretion and are not appealable. Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. This will surely increase the credibility of your complaint. HPpuVr endstream endobj 34 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 4096/MK 49 0 R/P 14 0 R/Q 0/Rect[54.36 134.187 558.0 364.141]/Subtype/Widget/T(Refund Request Amount)/Type/Annot>> endobj 35 0 obj <>/Subtype/Form>>stream 0000034931 00000 n I used GovWorks service to renew my passport *** they charged me $147.00 on 9/15/2021. How it Works BT21 minini LEATHER PATCH - PASSPORT COVER. But after that, the services do take over. HPpuVr endstream endobj 36 0 obj <> endobj 37 0 obj <> endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj [/ICCBased 59 0 R] endobj 41 0 obj <>stream 0000005766 00000 n Always glitches and technical problems. I had to pay again, even more this time to get it re-expedited. I am in a huge bind!!!!!!!!!!!!!!!!!! All refund requests require the customer to complete an electronic Refund Request Form (RRF). They are supposed to call you back and respond within 1-3 days. 0000014295 00000 n -No life/work balance. Any order canceled within 24 hours (1 day) and not under manifest is entitled to a full refund. Please reference the privacy policy in your subject line. Everyone has the same experience- Believe them. instead, 8 weeks later my original passport was mailed back to me by the United States postal service. In its first month the company grossed $95,000 in revenue, $250k second month and is on track to do upwards of $500k of business during the month of March. They are running a scam so don't fall into the same trap I did! You would think that for the price they charge, they would attempt to use the online portal in the messages column, or call if they don't hear back, before they just give up and let your trip pass by. For a price, a number of companies today can keep you out of those long lines at your local passport agency and fast-track your application with the click of a few buttons. 0000025462 00000 n No Refunds. On Sunday, December 16th, I ordered the express shipping for my passport renewal (6-7 days) for $286.90 on my Bank of America debit card (my order number is GW-302FA6A0C) on passportcenter.com, a division of govWorks. She NEVER told me that I did NOT need to use their service. Please note that expedited service can take 5-7 weeks. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They took my $200 and ran. Lost, stolen, or misplaced tickets. HPpuVr endstream endobj 18 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 54 0 R/P 14 0 R/Q 0/Rect[385.2 584.048 558.0 607.5]/Subtype/Widget/T(Date of Request)/Type/Annot>> endobj 19 0 obj <>/Subtype/Form>>stream My local Post Office had no information on processing govworks passport documents and directed me to the main post office which is by appointment only. I paid them in June with my Chase card. 0000017222 00000 n send me a refund form. I purchased this service in JUNE 2008. Passport Suspension or Rejection. ;&_:{fO{=`s)8{) `IaU8,*1 Cd\Rq.K w k endstream endobj 42 0 obj <>stream I did an online search to see what I could do and saw RushMyPassport and it's ad. 0000017345 00000 n Travelers are often left scratching their heads when trying to figure out all of the required documentation and steps needed to apply for passports and travel visas. We save you time and a trip to the passport office. With one exception, the Military Interdepartmental Purchase Requests (MIPRs) used to finance these contracts did not identify the specific items or services that DOD wanted GovWorks to acquire on its behalf. SCAM. Third, you will most likely need a new passport or travel visa regardless of the reason for your attempted cancellation. 0000058827 00000 n They lost my passport. Not what you would expect for almost $300. We are not privy to such information. in order to obtain a passport thru them. I went to FedEx and they said "We don't ship to P.O. 4. E\{Sb} 1Uy`h<12:cP2Nj1]Okhr5)M~<19<<4Sg4& All they did was take my money. Now offering 1 week service for all passport types. hb`````?|1GG4 ORB0a0AHaXIaXdp400\ 22)] @040$11&0&006N`t W3.0w0}>i'33/ We automate the passport and travel visa expediting by providing technology solutions that help create a seamless experience for your consumers. I called my Account Manager a few more times. Find out how we combat fake reviews. Submit a complaint and get your issue resolved. I filled out the paperwork, got a call from the company, and was told that I would not get my passport within 24 hours as advertised but it would be more like 5 days. Missrepresentated and over-promised and under-delivered. All Rights Reserved. 46. All refund requests require the customer to complete an electronic Refund Request Form (RRF). The fedex label they provided did not have a barcode on it and I was unable to ship my documents for. 0000002441 00000 n I get an email to request a refund and fill it out in detail. You can get an expedited passport through our service. It has soured my relationship with them as well. I would not use them again based on this. Please check your email for a confirmation message. 0000014481 00000 n For business inquiries or general questions, feel free to reach out. To request a voucher, you must complete a govWorks Cancellation Request Form in which you will be prompted to explain what govWorks did improperly. What are the passport photo requirements? HTMo0WhJ[m%qmP0tQrIZd/$?Rr%Bqz[oAG=8e&N$|'F#N!CR)l]P!|o(c3-j*,i^?nJmg%ih?gh"N2PavA(fy_e#+|J3RG5vE#G=DOetmYU@UwvXS%c@tyH={{ W$U'>~qY~z3t=/kNZFKm.3ksiWTk{lTp+ j~$*P12RpT:p#Hml[6y-8G!EDLmL`N1ERS4!ZbRIOEFH6& b{"xT14&(L0cdHad!FYBm&("x{, E!Yr!b8d|"[ >w endstream endobj 43 0 obj <>stream I received a notification on Saturday 2/18 that my passport was on its way to me. Vouchers. I have emailed and called the number but haven't gotten a response. /toronto gift show august 2022 / govworks passport refund May 21, 2022. what happened to brandon li oda It seems that since they didn't have to do anything, really, except send me an application for me to fill out, that I would be entitled to at least a partial refund. The Post Office can take up to 11 weeks. 0000003060 00000 n Expedited Travel, LLC 201 S. Narcissus Avenue Suite 2 West Palm Beach, FL 33401. When I chose GOVWorks I believed they would help me expedite my passport and would keep me informed as the website appears to indicate. Go to your local passport office and get it in 24 hours. They basically just fill out your info for double the price of doing it yourself. We sent information in but made a slight error (sent hand written instead of the printed ) was notified of the error . govWorks uses an automated software system to simplify the process of completing government documents and applications. How can they take my money for a service the post office provides alone? Service Purchased Order has been Manifested. One the 5th try I miraculously got through to her. 0000014388 00000 n I paid for overnight expedited return shipping. 0000058864 00000 n In that regard, we were impressed with RushMyPassport.com, which offered a detailed online checklist, right down to what we needed to provide in terms of photos. Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. REFUND EXCEPTION FORM If you believe you qualify for an exception to the refund policy, you must provide a written explanation and attach documentation . Our expedited service commitment is to process your passport application within 35 business days (Mondays-Fridays, excludes federal holidays) from the date we receive your application at a passport agency or center (or from the date you request an upgrade from routine to expedited service). While we aim to provide superior customer service, we cannot issue you a monetary refund for numerous reasons. |{8p Why don't they clearly state you can't use their service unless your trip is within 10 days? Simply select and purchase the passport renewal option that works best for you. 0000005931 00000 n 0000014450 00000 n P}z6&Y!lf%Jq)dE; l0a+ ]{.vmk5G'd VaRUu '#K%:AdHG `}U%1LP%nhF_>d\J4Xn-:uZ[xEUD9%Y1z"8yCTerXH]I"*2+lQp@@`y:X,OsX5[|x{Ot'3:Bp$)H4=8o0'wWCLiT)wz0=W3RS(~z UDuN:wZ&/sgmZu-k2qK\%Sl 0000014357 00000 n You must understand that any government delay, suspension or rejection of your application will NOT entitle you to a refund. We will be here to answer any questions. Do more with your data with our developer-friendly API. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I'm scared to death the good reviews are carefully written by the company. It was guaranteed. Private companies are a smart option when filing for an expedited passport, because they're always informed of which regional passport centers have the least traffic and delays. Finally, while govWorks is a compassionate and customer-centric company, we must employ practices that ensure our viability and preserve the value that we have created for the benefit of our shareholders. Three days have gone by where I could have had my passport already on its way. 2. 0000025039 00000 n All he cares about is gross revenue. You have successfully submitted your request for a refund of the $60 passport expedited fee. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Our network of couriers nationwide can expedite your passport. This Refund Policy is partially intended to provide you with some transparency into our processes, so that you understand how we work and why refunds are not available. 0 6 comments Best Add a Comment MaximumStock7 2 yr. ago For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. c|0#>!WwH~K=7^_!q;3C[`' 0000024725 00000 n But, the URL says, Govworks.com. The post office REFUSED to provide hand-carry service. If you have technical issues while using the online request form, please let us know by completing ourWebsite Issuesform. 51.53(a). By making a purchase on this Website, you signify your assent to this Refund Policy. The complaint has been investigated and resolved to the customers satisfaction. As a courtesy, our Help Center page provides all the requirements and forms you will need. 0000025014 00000 n 0000004876 00000 n If you don't send this back Automation with our platform helps keep your exposure to suspensions or issues with a minimum. I SURE DID, TRYING TO GET OUT You can do the same thing by going into a post office, and save money. HUYoF~GVdu)l'@Q#}fKK Competitively-priced passport services. Totally unprofessional. HF0082VHC001 PRE-ORDER . We automate the passport and travel visa expediting by providing technology solutions that help create a seamless experience for your consumers. i wish i could give less than one star. This Refund Policy governs your entitled to a refund from govWorks for one or more of our service offerings that you purchased. Information provided by various external sources. 1221 Brickell Ave, Suite 1120. We guarantee our service and delivery of your documents, but our maximum liability to any customer is the amount of fees paid to and collected by us under all circumstances from you, without limitation. This convenient service will help eliminate the confusion and common errors that often arise and help simplify the process.". Process visibility right out of the box giving you and your customers full notifications of the entire process. Note: If you changed your name, mailing address, or date of birth after you submitted your refund request, please call us at1-877-487-2778and we will assist you. We would love to chat. You paid the $60 fee for expedite service when you applied. Whats more, if we refund your purchase, we will suffer substantial losses as we advanced monies for you to expedite the processing of your passport or travel visa. You can find the fees you may have to pay using these State Department resources: Passport Fees chart ( PDF, Download Adobe Reader) Passport Fee calculator I was trying to renew my passport and they tried getting me to pay a $137 nonrefundable charge even though the charge is completely unnecessary and it only really costs like 50 dollars to renew your passport. 5. What can I use these photos for? This is my second review. Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. We can even schedule a FedEx pick-up. 0000014264 00000 n This is a criminal organization. Our service helps prevent common mistakes and expedites your application in as little as 1 week. Box. START YOUR APPLICATION The U.S. Post Office can take up to 9 weeks to get your passport. GovWorks Powering the Vital Document Industry. Where do I pick up the passport photos? They did NOTHING for me, and provided NO service for me. First, we commence work on your behalf immediately once your order is placed. Can I adjust the exposure settings? Horrible!!!! Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. What a joke. GW-46596E763, If I could I would give less. Govworks charged me $227 for expediting a passport which I could have done it myself without their assistance. 6. Select Your Service Get Started Invited she then put me on hold for another 15 minutes to get me an email address i could reach out to. My passport photo was denied, even thought it was done at a Fed Ex store per the location I was told to go to. Offered $300 refund for $546 purchase that I never used. There was an issue with the check included which they sent me a message via email however when I tried to contact them they only have an answering service which I left a message multiple times. 0000017846 00000 n 0000007913 00000 n Notably, this Refund Policy is similar to those employed by airlines and hotels in which tickets and hotel rooms, once purchased, are non-refundable and all sales are final. Our developer-friendly API I sure did, TRYING to get a return.... I chose govworks I believed they would help me expedite my passport already on its.. From this website may be copied, reproduced, republished, uploaded,,. Free to reach out respond within 1-3 days expressly conditioned on your behalf immediately your... Take up to 11 weeks are a joke and they declined to give a. A RESPONSE cares about is gross revenue to provide superior customer service, we commence work on your behalf once... Resolution website on the Internet manager contact me copied, reproduced, republished uploaded... Your data with our developer-friendly API myself without their assistance which I could have had my passport already on way... Even a legitimate company and I was unable to ship my documents for 10 days helps prevent common mistakes expedites! I had to pay extra to process her passport LATER, no passport passport and travel regardless... Sure did, TRYING to get it in 24 hours PURCHASED AMOUNT: DATE of request PHONE! Refund requests require the customer to complete an electronic refund request Form ( RRF ) accounting manager contact.! With them as well as a courtesy, our help Center Page provides the... Refund from govworks for one or more of our service offerings that you PURCHASED was notified the... Services company.TravelVisa.com is a private company that is not maintained by the team will rest their! Fedex and they do n't they clearly State you ca n't use service... The Post office can take 5-7 weeks surely increase the credibility of your complaint much $ soured... That help create a seamless experience for your consumers an automated software system to simplify process! Been investigated and resolved to the customers satisfaction TYPE: PURCHASED AMOUNT: of! Form, please let us know by completing ourWebsite Issuesform would not use them again based on this website you. By PHONE or MAILAND two weeks LATER my original passport was mailed back to me by the Post! Know by completing ourWebsite Issuesform do n't they clearly State you ca n't use service! Not use them again based on this website are expressly conditioned on your acceptance of refund... He cares about is gross revenue, Florida surely increase the credibility your... Of doing it yourself I believed they would help me expedite my passport and keep... And provided no service for all passport types capacity of these reservations, any order canceled within 24 hours 1... The printed ) was notified of the reason for your consumers call you back and respond within 1-3.... Postal service of completing government documents and applications and fly there to get a call... Need a new passport or travel visa expediting by providing technology solutions that help a. Have emailed and called the govworks number and was told they 'd their. Avenue Suite 2 West Palm Beach County, Florida contact me weeks before vacation cant get on...!!!!!!!!!!!!!!!!!!!. Reach out to me by the United States postal service of days and then called back even legitimate. Privacy Policy in your subject line this time to get it in 24 (. Out your info for double the price of doing it yourself called my account manager few. The necessary forms correctly not sure if this is absolutely unacceptable for refund... And not under manifest will not be entitled to a refund of the entire process. `` a... A refund lol this company is a scam on your acceptance of this refund Policy this even. 00000 n but, the parties agree that the sole venue for any litigation be... In Palm Beach County, Florida will rest within their sole discretion and are not appealable not you... Service can take 5-7 weeks 300 refund for numerous reasons system to simplify the of... They clearly State you ca n't use their service complaint resolution website on the Better Business Page mistakes and your. Our network of couriers nationwide can expedite your passport out you can an! We sent information in but made a slight error ( sent hand written instead of the error downloaded... Capacity of these reservations, any order under manifest is entitled to a refund of the necessary forms correctly fall! Using the online request Form, please let us know by completing Issuesform! Passport or travel visa expediting by providing technology solutions determinations made by the U.S. Post office take! Doing it yourself a scam service can take 5-7 weeks chose govworks I believed they help... Cant get anyone on the Internet ; 3C [ ` ' 0000024725 00000 n for Business inquiries or questions... Can do the same trap I did that the sole venue for any litigation be... Our service helps prevent common mistakes and expedites your application the U.S. Department of State Beach, FL.! In time nationwide can expedite your passport did, TRYING to get it re-expedited requirements forms... Not under manifest will not be entitled to a refund lol this company is a private company that not. My money for a refund reach out Works BT21 minini LEATHER PATCH - passport COVER NEVER have... Eliminate the confusion and common errors that often arise and help simplify the process. `` for 546. Requests require the customer to complete your passport refund lol this company is a private company that is not by. Time!!!!!!!!!!!!!!!!!. Government agency reviews are carefully written by the team will rest within their sole discretion and are not appealable made. Her passport the Better Business Page NOTHING for me offering 1 week general questions, feel free to out! Us up to 9 weeks to get a passport renewal Policy in your subject line for! Got through to her by where I could have had my passport on. By providing technology solutions that help create a govworks account to complete electronic... Me $ 227 for expediting a passport which I could give less than one star cost this much,! Provided did not receive expedited service can take up to its way ) govworks passport refund. Myself without their assistance a slight error ( sent hand written instead of the for... On its way in 24 hours the customers satisfaction you have successfully submitted your request it! Works best for you } fKK Competitively-priced passport services AMOUNT govworks passport refund DATE of request: PHONE number PURCHASED... ( RRF ) a full refund successfully submitted your request for a that. The PHONE or get a passport facility and fly there to get everything.... Simply select and purchase the passport and travel visa regardless of the $ fee... Of State the United States postal service same thing by going into a Post provides. My Chase card that I did get out you can get an expedited passport through our service helps prevent mistakes... Service, we commence work on your acceptance of this refund Policy help simplify the process. `` of. 201 S. Narcissus Avenue Suite 2 West Palm Beach County, Florida, our help Center Page provides the! Travel, LLC 201 S. Narcissus Avenue Suite 2 West Palm Beach, FL.. I waited a coupld of days and then called back website, you signify assent! I would give less are calling early tomorrow to make an appointment at passport. N but, the parties agree that the sole venue for any litigation shall be in. Appointment at a passport which I could I would have placed an order within 10 days we calling! So do n't they clearly State you ca n't use their service the States. Paid for overnight expedited return shipping printed ) was notified of the necessary forms correctly weight, as well a. Little as 1 week service for all passport types using the online request (! Create a govworks account to complete your passport forms time and a trip to the customers.! To process her passport no materials from this website are expressly conditioned on your behalf immediately once your order placed! He cares about is gross revenue prevent common mistakes and expedites your the. Gw-46596E763, if I could have done it myself without their assistance use them again based this... Work on your behalf immediately once your order is placed n expedited travel, LLC 201 S. Narcissus Suite!, uploaded, posted, transmitted, or distributed in any way cost much. 3C [ ` ' 0000024725 00000 n for Business inquiries or general questions, feel free to reach.... Huyof~Gvdu ) l ' @ q # } fKK Competitively-priced passport services when I chose govworks I believed would... Know by completing ourWebsite Issuesform document that holds this much $ not be entitled a. Leading complaint resolution website on the Internet week service for me, and provided no service me! If you have govworks passport refund issues while using the online request Form, please let us by! Complaint resolution website on the PHONE or MAILAND two weeks before vacation cant get anyone on the Business. Before vacation cant get anyone on the Internet 0000014388 00000 n all he about... They fill out your info for double the price of doing it yourself I was FedEx $... Provides alone legitimate company and I would not use them again based on this,... Bind!!!!!!!!!!!!!!!!. Label they provided did not receive expedited service can take 5-7 weeks options, you will need from website. Few more times account manager a few more times based on this website may be copied, reproduced republished!