Todays announcement is one part of the companys 2021 strategy to improve the agent experience for its network of independent contractor agents via digital transformation tools and tactics. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. To accept cookies continue browsing as normal. The freedom of an entrepreneur. Click here for technical info. Copyright 2023 Okta. Returns the exact phrase match within quotes. For example the user profile may come from Active Directory with phone number sourced from another app and written back to Active Directory. I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!, Flexibility is the most beautiful thing. Contact UsBecome an Agent. No you are not paid for training. Support. Liveops award-winning certifications educate agents on your brand, preparing them to connect with your customers. We look forward to our continued partnership in the years to come.. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. Your customers deserve the best at every touchpoint. Liveops recognizes greater purpose and performance benefits to online learning, and our scalable and virtual solution is just the match for their dynamic needs. Support. Because agents are required to complete online certification before servicing our clients, its imperative that we maintain a platform that is reliable, will scale with our needs and is easy to use. Intelligent The amount of paper eliminated alone was a huge benefit. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. Whether calls are slow or surging, a network of brand-certified agents flexes with demand. Learn how. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Groups can then be managed in Okta and changes are reflected in the application. We use cookies to improve your experience on our website. Join Liveops Nation and experience the freedom and autonomy of being self-employed! The world class support of Liveops and unparalleled access to world-renowned clients. The fees paid cover services provided in the two weeks prior to the payment date, if submitted. Earning potential. Get access to the Okta Learning Portal, Okta Help Center, Okta Certification, and Okta.com. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. You can also manage cookies in your browser settings. Don't have an account? Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. No matter what industry, use case, or level of support you need, weve got you covered. Learn about Liveops Enterprise Solutions Click Here . Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Your customers deserve the best at every touchpoint. Virtual learning is more critical than ever to business success, and were thrilled to welcome Liveops and its network of virtual agents to our family of users, said Mike Martin, Head of Customer Experience and Learning at SAP Litmos. Life doesnt always run on a schedule. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. They are empathetic and committed to each interaction with your customers. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Copyright 2023 Liveops, Inc. All rights reserved. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. https://www.liveops.com Industries Outsourcing and Offshoring Consulting Company size 201-500 employees Headquarters Scottsdale, AZ Type Privately Held Founded 2000 Specialties Cloud Based Call. Were here to improve peoples lives. Efficient. Authentication (SSO) API Event Hooks The agent community sits at the core, and we dont take this lightly. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged with their program teams. Well learn about your business and help guide the best solutions based on your needs. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. Not everyone will be as precious with your business as you are. Sign In | Liveops Welcome Username or Email Address Password Show Password Note: Passwords are case-sensitive. Freedom. Earning potential. Different programs have different pay structures. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents. No problem. What's This? For more about Liveops, visit http://www.liveops.com/. Welcome to our Support Center Login Login to know the status of the ticket Username or Email Password Remember me Forgot password? We call the agent community Liveops Nation. Login. I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.. Across the country. In 2021, Liveops also partnered with Sterling, a provider of background and identity services to offer a faster, more convenient way for prospective contractor agents to join the Liveops Network. I like to help people. Must have a sound card installed and be equipped with speakers or headphones. - Liveops The modern contact center. To find out more, read our Privacy Policy and Cookie Policy. Build a thriving work-at-home business providing remote customer service for top brands. Need to plan around other commitments? Note: Admins need to allow for end users to download the plugin from their dashboard, and can download the plugin for themselves from the admin portal's downloads page. Dont let the next surprise get in the way of delivering a great customer experience. Keep contractors happy with accurate payments on time, every time. Contact Us | Liveops Let's get in touch Interested in learning more about our contact center solutions? Flexibility. My only issues with liveops is the pay amount and the delay in receiving my pay. Get started on your new home business Flexibility. Quickly assessing customer needs and providing sound solutions. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Liveops offers the opportunity to be able to set your schedule as an independent contractor. Link Okta groups to existing groups in the application. Agent professionals have also rated Liveops with a 3.9 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.5 rating for culture and values and 3.5 rating for career opportunities. Your customers deserve the best at every touchpoint. Click herefor technical info. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. We couldnt have done it without Openforce. We didnt just evolve the remote contact center model, we revolutionized it. And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. The training for intuit lasted three weeks the first two weeks you attend classes day in and out and then do modules with more leaning. See Capabilities for more details. Log in. Looks like you have Javascript turned off! 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Thats what were there for. Client-specific computer technical check. With Liveops Nation behind you, the skys the limit on the potential success for your small business. Join Liveops Nation and experience the freedom and autonomy of being self-employed! The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. I have children who are active in sports, so it allows me to be there when they need me. From our SAP Litmos partner team to our in-house instructional designers that write our educational content and create complex simulations, our commitment to eLearning is unparalleled to truly enable all of our agents to be successful, said Matt Miles, vice president of learning, development and delivery at Liveops. Actual earnings may vary depending on client opportunity and support required. Join Liveops Nation and experience the freedom and autonomy of being self-employed! The workplace culture is amazing. mutual of omaha ltc agent licensing portal. Additionally, the company rolled out Influitive, an interactive portal for all Liveops agents to network, support one another, and access important program information. The background/credit check requires a $45 processing fee paid directly to our vendor. Liveops energizes agents through rewards and recognition. You get paid per talk minute instead of per hour. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Since you are self-employed, you are in control of your profits and losses. Liveops mobilizes reliable, brand-certified agents. This means you can choose when, where, and how often to work! Sign your Independent Contractor Agreement and register with Openforce. Fill out this form to be connected with the Liveops sales team. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? - Liveops The modern contact center. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. With VirtualFlex, theres no need to overstaff. Warning: It appears that you have disabled cookies. And with these programs, you find that you have a really good chance to help people in need because of COVID or disaster lines in response to tornadoes, fires, floods, and hurricanes You have to remain calm and be there for the callers. View our background requirements here. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Check out our opportunities. We call this agent community Liveops Nation. Liveops mobilizes reliable, brand-certified agents. Liveops certification is a blended virtual format that includes eLearning, instructor-led sessions, gamification, and real-life application modules. Sign an Independent Contractor Agreement. Enjoy the freedom and flexibility of being your own boss. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. Download directly in the Okta End User Dashboard. The VirtualFlex platform delivers the right agent at the right time, with the right results. Complete your FREE client certification. Liveops Liveops for me was more of a part time job because of the pay and and no benefits offered as you're considered an independent contractor. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brands success. When call volumes are low, you pay less. Connect contractors to affordable commercial insurances. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. Login Login to track your existing support requests. This means you can choose when, where, and how often to work! Flexibility. If you have not created a ticket yet then you would need to registeror create a new ticketto begin. Check the Eligibility requirements and make sure were currently accepting applications in your state. VirtualFlex solves for that. | Source: Find Out How & Apply . As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Media Contact:Laura Kubitz for LiveopsE: liveops@merrittgrp.com. We've cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. The company is great for a side gig but don't count on it full time because you are a contractor and the clients you choose to work for could deativate you at anytime they want. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. lexisnexis agent application customer portal. Take your first call. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. FLEXIBILITY AT SCALE. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Initiate a background check. Support. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Cookies are required to login to this site. Liveops regularly hosts well-attended, agent-focused events. You can also manage cookies in your browser settings. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor . Here are just some of the Liveops Nation initiatives that lead to better experiences for customers. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. Ditch the paperwork and endless manual tasks. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. You are paid for talk time only and without talk time, there is no pay. Support. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. This means you can choose when, where, and how often to work! We use cookies to improve your experience on our website. Find ready-to-work contractors where and when you need them. With more than 20 years of experience offering flexibility, scalable talent and meaningful work, Liveops has been improving the lives of agents, its clients, and employees. Login - LiveOps Inc. Import the user attribute schema from the application and reflect it in the Okta app user profile. December 02, 2021 09:00 ET Flexible. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. See Capabilities for more details. Please update your browser to the latest version on or before July 31, 2020. Capable of displaying at least 1024 X 768 pixels. Its why weve led the industry in virtual, flexible agent services for more than 20 years. Keep in mind, the more you service, the higher your earning potential! Please review the Liveops basic technology requirements by clicking here. Submit an application for an available virtual contact center opportunity. You may also receive performance-based pay or other incentives. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Earning potential. We didnt just evolve the remote contact center model, we revolutionized it. Google Chrome (latest version) or Internet Explorer 11. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Autonomy. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Liveops Job Board. Learn about Liveops Enterprise Solutions Click Here . Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Liveops is a legitimate company. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brand's success. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Weve had the pleasure of working with Liveops for the past two years, adding a new level of professionalism to our needs. SCOTTSDALE, Ariz., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Liveops Inc., the leading provider of skilled virtual workforces for contact center services, today announced it has selected SAP Litmos as its technology partner to deploy a scalable learning management system for its virtual agent community. Deactivates a user's account in the app when it is unassigned in Okta or their Okta account is deactivated. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth. Were all looking at the same data one version of truth consolidated in a single repository. Push either the users Okta password or a randomly generated password to the app. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. We understand the complex nature of managing independent contractors. We didnt just evolve the remote contact center model, we revolutionized it. With the power to choose when, where, and how they provide services, Liveops agents commit to brands they love and have the autonomy to build their businesses alongside these enterprise clients. Earning potential. Liveops insights Based on 510 survey responses What people like Clear sense of purpose Ability to learn new things Time and location flexibility Areas for improvement Fair pay for job Sense of belonging Support from manager Training is minimal Member Service Specialist (Former Employee) - Work at home - February 18, 2023 When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Liveops Okta. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. The flexibility and peace of mind of staying at home makes my work environment more productive so that I can better help every one of my clients and customers. And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand. Join Liveops Nation and experience the freedom and autonomy of being self-employed! which is why weve been helping companies like yours for over 20 years. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Liveops approach to distance learning is critical for the agent community since agents are geographically dispersed across the United States. Copyright 2023 Liveops, Inc. All rights reserved. I am being paid to do what I enjoy, which is helping people. Once you register you will be able to apply for LiveOps independent agent opportunities, track your application progress, and keep your profile up to date. Liveops maintains an A+ rating with the BBB and is proud to be listed on the FlexJobs top 100 companies for remote work. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. 68% of Agent employees at Liveops would recommend their employer to a friend.