I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. Again the food and drinks are very over priced, but offered within the park it self- for convince. Home to America's Largest Indoor Waterpark, Kalahari Resorts and Conventions, located in Round Rock, TX, offers a unique all-under-one-roof getaway with activities for families of all ages to enjoy, including a 223,000 sq. Schernbrueker Gorge of The Hundred Falls, Orange River, A selection of photos from the expedition, Learn how and when to remove this template message, https://en.wikipedia.org/w/index.php?title=Lost_City_of_the_Kalahari&oldid=1132098079, This page was last edited on 7 January 2023, at 07:04. 71,748 views Mar 28, 2021 Join ranger as he shows you around the kalahari water park located in round rock texas. Check in and Check out times at the Kalahari Resort. Just bakery and tacos at the Starbucks- uh what?!? Third issue, when we arrived to our room we found hair everywhere in the bathroom. What are we to do for breakfast??? Dont waste your money on poorly ran sub par experience. Staff didnt feel it important to post this anywhere. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. Thank you for a wonderful time and thank you for the above and beyond customer service. Guest Services Manager, Marketing at Kalahari Resorts & Conventions - Round Rock, responded to this review. It is called Tom Foolerys. Round Rock, TX 78665 (512) 651-1000. We bought the package deal and everyone got a pass. Last minute changes I guess. Who is monitoring guest coming and going? SO MUCH for littles to do! For a kids focused space connected to the arcade, imo, thats just asinine. We can't thank Xian and the staff enough. ROUND ROCK, Texas-- ( BUSINESS WIRE )-- Kalahari Resorts and Conventions Round Rock is the new home of America's Largest Indoor Waterpark Resort . Cool Ill stand in the heat for an hour. Weve watched it come to life, stayed up to date with the website etc. Definitely a place to be. She laughs and eternal hold is now my home. The grand scale from the outside is huge. Enough about the food. Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. We were able to do everything and everyone had a blast. We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. She never did anything that would need a pass. No one wouldve noticed! We can't thank Xian and the staff enough. If there are no adults allowed on certain slides, have it stated. Some great man's ashes designed to protect, August 10, 2022 Amy Smith 0. Paris. This was our 1st stay with Kalahari Round Rock and it will be our only. But we expected the service that goes with it. I will look on their website! The toppings were $4.50 a topping! Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. Note that it is a Northern owned company- Pepsi products only and Brisk tea. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. It must be asked for. Show more Show more Kalahari Resort. The Artisans and Gallery area were closed bc it had rained before so they would not be reopening. A half-buried ruin - a huge wreck of stones He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. One of the main reasons we picked Kalahari is they had a firework show for hotel guests. Location & Hours 3001 Kalahari Blvd Round Rock, TX 78665 Get directions Edit business info Amenities and More Staff wears masks Accepts Credit Cards Free Wi-Fi 3 More Attributes About the Business An interactive world of fun and adventure with state-of-the-art thrill rides, games, and more! I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. The website is atrocious. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. Regular check in is 4pm. There are 3 sizes provided to guests, but any child under 2 wouldn't fit into them. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Food had zero flavor. 40 tickets to ride the roller coast, etc. November 12, 2020 12:48 PM Eastern Standard Time. Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. The service issues will eventually work themselves out. This was our 1st stay with Kalahari Round Rock and it will be our only. My child Is hungry and this is one inconvenience too many. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. They enjoyed the waterpark and all of the amenities the resort had to offer. Bad Spa & Restaurant Experiences, but the rest is great, Tastefully Themed and Upscale for Family Fun, Kalahari Resorts & Conventions - Round Rock, Staybridge Suites Austin-Round Rock, an IHG Hotel, Avid Hotels Austin - Round Rock South, An IHG hotel, Candlewood Suites Austin-Round Rock, an IHG Hotel, Holiday Inn Express & Suites Austin - Round Rock, an IHG Hotel, SpringHill Suites by Marriott Austin Round Rock, Holiday Inn Austin North - Round Rock, an IHG Hotel. Nothing is Coca-Cola or fresh brewed tea (hard pass!). In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. Yeah no. I cant think of exact word to describe this amazing place. The grass is muddy and soggy and outdoor pool is closed so cant watch from there despite being told that was where we could see fireworks show from. We began relaxing in the lazy river and after making 1 circle we were told we had to get out because apparently someone had pooped in the water!! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. She seemed confused at times and poorly trained to handle customers. Overall: Lots to do as a family! Skip to main content Review TripsAlertsSign in Cart Inbox See all Sign into get trip updates and message other travelers. Lowest Rate Guarantee. She seemed confused at times and poorly trained to handle customers. The waterpark is big. We are so grateful they took the extra time to look for the bear. Yesterday half the slides were closed. They have the bare minimum if that of handicap parking places. 3. This as a first impression with no formal greeting was very off putting. Places are grossly overpriced. Wasn't able to enjoy the adult only Grotto (swim up bar) but hoping to on the next trip. It's only been open for 3 weeks and already this many issues! Staff didnt feel it important to post this anywhere. This is my line in the sand . Staff didnt feel it important to post this anywhere. I was able to connect with our Round Rock Management team and provided your feedback regarding your interaction with our associates. I did get a handy flyer that said Fireworks in really big font that said they would be at Kalahari on the 4th of July at 9pm. Left by men to decay and rot. Review tags are currently only available for English language reviews. However, its cold, unfriendly. There are employees just moving around at snail pace. The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. I would not pay for this again. Overall: Lots to do as a family! 60 tickets to do the big zip line. 60 tickets to do the big zip line. Clement concluded that Farini went deep into Southern Africa, but he never actually went to the heart of the Kalahari where he claimed the Lost City was sited. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. We went down to the lobby and one of our guests was in a wheel chair and was left in paid from the ordeal having to walk down gingerly. $7 for a domestic beer. We did complain and recieved apologies from the staff. Not the best job in keeping out noise from the corridor. We are so grateful they took the extra time to look for the bear. That store is way better than any Chuck-E-Cheese or D&B! Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. However, there is plenty to do for all ages. Buried many a thousand year. But for being a "family resort" Im disgusted. I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. The biggest surprise is there is NO BREAKFAST outlet!! And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. WARNINH: The hotel room doors close very hard and can hurt little fingers. Ok fine! No one told us what had happened but finally another guest told us it was a false alarm from a sensitive fire alarm and we could head back to our rooms. Themed rooms? Absolutely disgusting! There are service gaps noted by other reviews that do need improvement. The attraction was closed for 2-3 hours to sanitize it. Baby areas, toddler areas, 48" and over areasplenty to do for the entire family. SO MUCH for littles to do! Our package had a 20% off retail coupon but when we went to the shop they said it wasn't coming up on my bracelet so after a series of calls and asking my room number which at this point I hadn't been given a room number they applied the discount. We bought the package deal and everyone got a pass. Seriously? Try dealing with that when the kids are excited or tired.The other thing about the restaurants is to understand the hours. If you want some sort of paper trail or invoice, you must ask for it. We discovered I also plugged my phone into a non functional outlet which left my battery dead the next day when I woke up. Harassing guest to move their cars needs to stop. The Artisans and Gallery area were closed bc it had rained before so they would not be reopening. The next morning I really got to see what this place was really like. The rooms are fine. Review tags are currently only available for English language reviews. Its $21 a person! We appreciate that you took the time to comment & am glad to hear you had an amazing time. Just got back from Kalahari Round Rock. We expected this to an extent. Over and over this was witnessed. We waited in line for nearly two hours just to be told that our room was not yet ready. Nope. Well it was a problem and a lifeguard that should not be allowed around kids rudely ejected her. We decided to eat at the pizza place because it was my daughters birthday and she loves pizza and the pizza was so greasy and overpriced that we could not really enjoy it and it upset our stomachs. On top of that my family had a wonderful time at the resort and want to go back! I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. They have considered all things from babies to teenagers. No one seems to know what they are doing! 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