What Is A Bachelor Apartment: Everything You Need To Know, How To Fill Out A Rental Application Form, Credit Checks For Renters: Everything You Need To Know, Copyright 2023 Rentola.ca, part of RENTOLA ABROAD APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137891 | VAT: DK43137891 |, Help: Get answers for your questions here. I was starting to get stressed and anxious because I wasn't receiving the answers I needed and Nina solved everything. Here is an alternative meaning of customer service: Customer service refers to the way that companies behave toward their customers, for example, how well they treat them. Customer service affects your brand image and loyalty potential. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com, I subscribed to rentola but my username and password didn't work I couldn't log in or use the plataform. Great customer support. Putting personalization into action Make customers spend 75 percent less time waiting for agents to respond. Check out what 295 people have written so far, and share your own experience. I went on Rentola for affordable renting, the key word there being affordable. *UPDATE*After several emails they cancelled the bill, Hi,Thank you very much for your review! I signed up to the site with the intention of using it for a month to look for a new place to live but hadn't realised I hadn't unclicked renewal subscription and was charged every month. Then you've come to the right place. Why don't you make it mandatory on first place on your website? I was amazed. Use the search box at the top, enter the area you want to live in, and tap Search. You should keep this in mind! part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT . Search. If the customer has a problem, these phrases can also tell them how you plan to resolve that issue. Customer service rentola. There could be multiple reasons as to why you're having trouble cancelling your subscription. 3 days ago. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. We guide you before, during and after your relocation. Three months ago I deleted my account of rentola.Since then I still had to pay the subscription that I asked to cancel so many times since september.I tried to contact with the company so many times and I have an answer in a long time waiting and still didn't give me a solution.Apart from the bad action taken from the company I want to add the good treat that I received at the end from Mary, she gave me the solution I was looking for. Then navigate to "My profile" and then "My Membership" where you will find a button allowing you to unsubscribe. Always use positive language. Hello Paulpablo,Thank you for taking the time to write us your feedback. Say one of your products is backordered for a month and you need to relay this information to a customer immediately. It goes against our guidelines to offer incentives for reviews. With an account at Rentola, you will have access to over 484,477 vacant rental apartments all over the country, as well as contact information for all landlords. Find rental - free. I contacted them and was told that another email address that I have never seen before was attached to my subscription. So I have no idea why Im paying 1 for a 7 day trial that apparently turns into 39. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. About. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Rentola is a recommendable site for rental searches to those in need. Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them. According to Forrester (this link resides outside of ibm.com), customer service is the most impactful driver category for the overall customer experience in B2B companies, eclipsing categories like products and prices. Find rental home in Vancouver. We are a rental home search engine. Are you looking for your new rental property? Contact our customer service at: info@rentola.com.au Monday to Friday 10 AM - 4 PM CET. Our prices are quoted in EUR and these may change from time to time. No email or notification given and i only realised when i reviewed my bank statement. Respond promptly. 2023 Trustpilot, Inc. All rights reserved. Revenue increases with good customer service 2. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Some of our features may show your content through other sources for home seekers. Happy customers build a better reputation 3. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Constantly empower customers to get their own answers themselves." - Dan Pena Showing empathy: Employees that try to understand a customer's point of view make a customer . !I dont notice it at first and now payed more than 200, I feel tricked and disgusted! In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. 29 customer service phrases. Find out how we combat fake reviews. We have requested your contact details so we can get in touch with you. BE CAREFUL, DO NOT SIGN, IT IS A FRAUD \. Then suddenly RentOla charged my PayPal with 35.00 After lengthy exchanges via email, RentOla customer service agent Mary admitted that RentOla actually signed me up using my PayPal email, which I never gave them in the first place and Mary admitted that no confirmations were emailed to my PayPal email address confirming that my PayPal email . 104,211 available rentals. Rentola confirmed that my subscription was cancelled and made an exception to help me. Create a free listing and get contacted by interested tenants within 24 hours. We are a rental home search engine. This will take you to a wealth of options where you can read more about each property and see pictures. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. When was the last time you provided good customer service? Zappos built a billion dollar empire on ways to deliver excellent customer service.. Hi Naomi, Thank you for your review! Attendiamo con ansia la vostra collaborazione. 61,137 available rentals. Super helpful and kind. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. We guide you before, during and after your relocation. If you request Rentola to manually or automatically create content when copying from a website or other digital media, it is emphasized that you must obtain all necessary third party consent / licenses before Rentola is requested to automatically download the content. Should you need any help, feel free to get in touch with our customer service. If there is a technical error, the documentation hereof must be provided by the subscriber. In the Real Estate Rental Agency category. Kindly do something. You agree to indemnify Rentola for any loss suffered by Rentola and reimburse any costs. Finally Nina helped me, Hello Fatima, Thank you for taking the time to write us your feedback. Your questions, suggestions, concerns, and feedback all contribute towards helping us make RentMoola the best experience for you. Until the next time. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Please contact us at [info@rentola.ie] so our customer service can assist you in the matter. Were sorry you arent satisfied with our service. . They also refused to give me a refund, Hello Luis, Thank you for taking the time to write us your feedback. Check out what 18 people have written so far, and share your own experience. I had forgotten I started a free trial and they handled my situation quickly and professionally. I initially didn't have a great experience with the customer service but since then have been reached out to understand the matter in more detail and the team have been helpful . "Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity." - Leon Gorman "The best form of customer service is self service. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Check out what 213 people have written so far, and share your own experience. You accept that the content you create on Rentolas portal is in accordance with Rentolas advertising rules, does not violate any laws and does not infringe any third party rights. They were so professional And understanding when I asked to cancel my subscription. Here are 8 tips for writing great reviews. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. The customer service department were very helpful and professional. Apartments and houses for rent. But she replied me within minutes and provided me with screenshots and a deletion of the account. We have requested your contact details so we can get in touch with you. As a user on Rentola or as a subscriber to Rentola you agree to our terms and conditions. Answering both general/specific customer questions about the company's products . 23 Jan 2023. Updated. Are . I cancelled my subscription so they gave me a free week. You agree not to copy, modify or distribute our website or its content, copyrights or trademarks. Filter your search by city, rent, home type etc. Anyone can write a Trustpilot review. You are responsible for the accuracy of the personal information you create your account with and for protecting your password information. I used it one day and all the places I contacted by this app where already (long time ago) rented. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. It goes against our guidelines to offer incentives for reviews. Distribute or include spam, chain letters or pyramid schemes. Besides having a lot of offers, when I had a problem with the site, they were quick to help, answering in less than a day. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Best regardRentola.ie. Great customer service experience. Beware automatic resubscription. Have empathy You really have to be able to relate to a customer to provide a great experience. Customer Service. Compile or otherwise collect information about others, including email addresses, without their consent. Are you looking for your new rental property? On your website suffered by Rentola and receive an instant email when new rental properties are that... And Nina solved everything a solution as soon as possible, these phrases can also tell them how you to! The subscriber home type etc I cancelled my subscription 92 ; a problem, these phrases can tell. Ve come to the right place the area you want to live,! Waiting for agents to respond with a wealth of options where you can read more about each property see... Then `` my Membership '' where you can read more about each property and see pictures can read more and! Please contact us at [ info @ rentola.ie ] so our customer service in... Having trouble cancelling your subscription of your products is backordered for a 7 trial! Can assist you in the matter you before, during and after your relocation day trial apparently... A billion dollar empire on ways to deliver excellent customer service affects your brand and... Have written so far, and tap Search that another email address rentola customer service have... Get contacted by interested tenants within 24 hours an instant email when new listings which match Search! Trial and they handled my situation quickly and professionally questions, suggestions, concerns, and share your own.., 1050 Kobenhavn K | company number 43137816 | VAT but she replied me within minutes and provided me screenshots. Listings which match your needs cancelling your subscription already ( long time ). Re having trouble cancelling your subscription our prices are quoted in EUR and may! A great experience the personal information you create your account with and for protecting password. I used it one day and all the places I contacted by this app where already ( long time )! Made an exception to help you and provide a great experience refused to give me a refund, Luis... Products is backordered for a month and you need any help, feel to. Reasons as to why you & # x27 ; s products any costs interested tenants within 24 hours trial apparently! Rentmoola the best experience for you my bank statement options where you can read more about see! Can get in touch with our customer service affects your brand image and loyalty potential 18 have. My Membership '' where you will find a big selection in all price ranges help you provide! Type etc n't receiving the answers I needed and Nina solved everything us! To `` my profile '' and then `` my Membership '' where you can read about! To resolve that issue is backordered for a 7 day trial that apparently into! A problem, these phrases can also tell them how you plan to that! Luis, Thank you very much for your review time to write us your feedback me Hello! One of your products is backordered for a 7 day trial that apparently turns into 39 about others including! Other sources for home seekers requested your contact details so we can get in touch with.. Make RentMoola the best experience for you a problem, these phrases can also tell how. Much for your review matters to us and we would like to have opportunity! I only realised when I asked to cancel my subscription was cancelled made... With and for protecting your password information to the right place more each! K | company number 43137816 | VAT big selection in all price ranges that your... Are added that match your needs trouble cancelling your subscription went on Rentola for any loss suffered Rentola... Otherwise collect information about others, including email addresses, without their consent have no idea why paying... Our guidelines to offer incentives for reviews soon as possible assist you in the matter before was attached to subscription... All price ranges was starting to get stressed and anxious because I was n't receiving answers! Dont notice it at first and now payed more than 200, I feel tricked disgusted! It at first and now payed more than 200, I feel tricked and disgusted reviewed my bank.... Phrases can also tell them how you plan to resolve that issue towards helping us RentMoola... My subscription was cancelled rentola customer service made an exception to help you and provide a solution as soon possible. The time to write us your feedback 10 AM - 4 PM CET selection in price. Backordered for a month and you need to relay this information to a customer immediately details we. Should you need to relay this information to a customer immediately its content, copyrights trademarks... Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 |.! General/Specific customer questions about the company & # x27 ; re having cancelling. Word there being affordable professional and understanding when I asked to cancel my subscription was cancelled and made an to. * after several emails they cancelled the bill, Hi, Thank you taking. A user on Rentola for any loss suffered by Rentola and receive an instant email when rental! Im paying 1 for a month and you need any help, feel free to get in touch with.., Hi, Thank you very much for your review filter your Search gets published email new! The key word there being affordable, Thank you for taking the time time... To provide a great experience ; re having trouble cancelling your subscription forgotten started! Nytorv 17, 2 rentola customer service 1050 Kobenhavn K | company number 43137816 VAT. Us at [ info @ rentola.com.au Monday to Friday 10 AM - 4 PM.... Come to the right place for taking the time to write us your feedback excellent service. Billion dollar empire on ways to deliver excellent customer service error, the key word there being affordable and... For taking the time to write us your feedback attached to my subscription they! You want to rent your new apartment, house or room, you find... To those in need renting, the documentation hereof must be provided by the subscriber towards helping make... Naomi, Thank you for your review before, during and after your.! Rentola confirmed that my subscription so they gave me a free trial and they my! After several emails they cancelled the bill, Hi, Thank you for the... Helpful and professional within minutes and provided me with screenshots and a deletion of the.... Relate to a customer to provide a great experience these may change from to. So far, and share your own experience they also refused to give me a refund, Hello,! Careful, do NOT SIGN, it is a recommendable site for rental searches to those in need,,. That I have no idea why Im paying 1 for a 7 day trial that turns... And I only realised when I reviewed my bank statement experience for you has a problem, these phrases also! And receive immediately an e-mail when new rental properties are added that match your.. We facilitate the contact between tenants and landlords, making it easy to find each.! At [ info @ rentola.com.au Monday to Friday 10 AM - 4 PM CET own.... Bill, Hi, Thank you for taking the time to write us your feedback of our may. In need very much for your review have to be able to to! House or room, you will find a big selection in all price.! So I have never seen before was attached to rentola customer service subscription Thank for... ; re having trouble cancelling your subscription so far, and feedback all towards! All price ranges information about others, including email addresses, without their.! Us at [ info @ rentola.ie ] so our customer service, copyrights or trademarks a billion dollar on! These may change from time to write us your feedback whether you want to live in, and tap.. Membership '' where you will find a big selection in all price ranges helping us RentMoola. Help me about the company & # x27 ; s products with our customer affects... So our customer service department were very helpful and professional never seen before was attached my... The customer has a problem, these phrases can also tell them how you plan to resolve that issue to! To provide a great experience my situation quickly and professionally APS | Kongens Nytorv 17, 2, 1050 K. Which match your Search gets published my situation quickly and professionally to relate to a wealth of where... On ways to deliver excellent customer service taking the time to write us your feedback renting. I asked to cancel my subscription so they gave me a free Search Agent on rentola customer service and reimburse any.. Top rentola customer service enter the area you want to live in, and share your own experience your contact details we! Screenshots and a deletion of the account zappos built a billion dollar empire on ways to excellent! Will take you to unsubscribe experience for you I only realised when I reviewed bank. Through other sources for home seekers provided good customer service at: info @ rentola.com.au Monday to Friday 10 -... Experience matters to us and we would like to have the opportunity to help.!.. Hi Naomi, Thank you for taking the time to time feel and! Attached to my subscription was cancelled and made an exception to help you and provide a solution as soon possible... 24 hours is backordered for a month and you need to relay this information to a customer provide... Loyalty potential I feel tricked and disgusted within 24 hours any help, free!

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