Guess what ? Hi Brian,Were so sorry to hear you are having problems getting through to us. But again only Trailfinders and Tui committed to returning your flight and hotel money in one go. News Ticker [ February 21, 2023 ] Super Cheap Manchester to Barbados Seats Airline [ February 20, 2023 . . Hi Kathy,We're so sorry to hear of the issues contacting us. Helloworld Travel Plenty Valley went bust in 2020, owing $340,000 to scores of customers for holidays they were unable to take because of the pandemic. 14 July 2020. Members who are extremely knowledgeable about this destination and answer travellers questions frequently. We do hope that you have a great holiday. Trade Login Contact 08444 937 531 Destinations UK & Channel Islands. How many months do I need on my passport to travel? This money has been used to refund and repatriate customers of both Monarch and Thomas Cook among others. Northern Cyprus however, was not great. This makes your credit card provider jointly liable when things go wrong and, in the case of an airline going bust, you can make a claim for a refund from them. It told us: 'That page was out of date and has now been updated.'. There is potentially a similar situation in numerous countries. Some firms went under before Covid-19 began to spread - such as York-based Superbreak and London-based Late Rooms, two-holiday booking firms that succumbed back in August of 2019. We have monitored and continue to monitor Which? Clarksons Travel Group was a pioneering package tour operator in the UK during the 1960s and early 1970s. GV Barker Insulation LTD - Guiseley. You don't stop laughing because you grow old, You grow old because you stop laughing. Coronavirus outbreak: When should I book a holiday? If an Abta member sold you an accommodation-only booking, theres generally no additional financial protection offered. I have requested a full refund as they have broken their contract with me - don't give up! If you could send your booking and contact details to travelcustomercare@saga.co.uk, we will chase up a response to your complaint.Thanks. Many thanks. We use dedicated people and clever technology to safeguard our platform. But things went downhill when we checked whether Atol protection applied if a flight and hotel were booked one week apart. Cheltenham Festival Horse Racing (14-17 Mar), Re: What To Bring When Staying In An Apartment in PDC. I just saw on the news that the Allbury Travel Group - which is the parent company (I think) of Libra has. Tried emailing but received automated response from Titan Travel Customer Service team.???? Stuck in another hotel for 2 days. AP Photo/Wally Fong. We too booked a holiday in northern Cyprus through Cyprus Premier. Hi Sue,We're so sorry to hear this. Booked a cruise. We are currently experiencing extremely high demand, but we are working hard to reach out to all of our customers. The emergency contact details for Just Go! Still nothing from Cyprus Premier. Compare travel insurance cover with Travel Supermarket*. The Air Travel Organiser's Licence (better known as ATOL) has been protecting people booking package holidays since 1973 and by law, every UK travel company which sells holidays and flights is required to hold one.That means that if your overseas holiday was booked with an ATOL member then you can apply to the Civil Aviation Authority (CAA) for a full refund before you're . The advisor was rude and when I asked what would happen with the flights I'd booked, she replied "I don't know, we'll contact you when we have something sorted". Read all about how we've scaled and how we're supporting customers through the crisis. Please could you email your booking and contact details to travelcustomercare@saga.co.uk and we will ask our agents to contact you directly to discuss your booking. Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. Thanks. For flights booked as part of a package holiday, you should have Atol (Air Travel Organisers Licensing) protection. There is no guarantee that all national governments or regions would take similar steps in the event of travel companies going under as a result of COVID-19. Its a shame as previously I would have recommended them.In response to Saga reply: I already sent an email to the address you supplied. In 2017, a Which? Welcoming artisans from all over the country, our flagship event has been voted the #1 Artisan Market for the past decade. Yep, you got it, no car. A survey of 1,000 British travellers has found that travel companies going bust, meaning their flights, accommodation and bookings are cancelled, is the biggest travel fear for over half of Britons. Millions had to battle for months to get their money back. We don't know whether eDreams has paid the minimum or provided any further cover. Nor is it necessarily obvious when you book a holiday where the holiday company is based. In the case of flight-only bookings, if you booked your flights using a credit card and the cost was over 100, you will be covered under Section 75 of the Consumer Credit Act. Sky News understands that Risk Capital Partners, the private equity firm founded by Mr Johnson, has asked bankers to contact potential buyers of Neilson, which has a price-tag of about 80m. (ABC News: Daniel Fermer) The Plenty Valley . No one answers the phone just same recorded message for each phone number. 3 days after booking the price of my holiday has fallen. Hi Robert,We're sorry to read your review. If you have bookings through this company, I strongly recommend that you follow up on this. We will email you when the question is on the site, If you are commenting on behalf of the company that has been reviewed, Double-check how your holiday is protected, though, as the financial protection could be with either Abta or the Association of Bonded Travel Organisers Trust (Abtot) or by some other arrangement. Teletext Holidays could face legal action unless it repays more than 7 million to customers whose package holidays were cancelled due to the coronavirus pandemic, the competition watchdog has . As coronavirus restrictions begin to ease in many countries - including the UK - the travel industry is taking stock of the economic damage done by the pandemic. Your feedback regarding Karen is much appreciated and we will ensure that Karen and the team receive your comments. I hadn't previously booked with Cyprus Premier, but I certainly would do so again. Learn more. Answer 1 of 69: Does anybody know what's going on with Premier Holidays (Canaries) Limited. Proposals for new 10-team Premiership gaining support as crisis continues. If either the travel or accommodation provider goes bust however, while youll be able to claim a refund for the service you dont receive, youll have to arrange your own replacement service. This tracks your activity using third party cookies. Travel investigation found sales staff claiming that British holidaymakers would be covered by the scheme. But elsewhere we were advised we'd be subject to the airline's T&Cs if the flight went ahead as planned - allowing a date or destination change at best, although both of those often cost more money. - Clone Commander Cody ( 2008 Holiday Mini Bust ) - Yakface ( 2009 Holiday Mini Bust ) - Padm Amidala Snow Bunny ( 2010 Holiday Mini Bust ) - Darth Vader "Thank the Maker" ( 2011 Holiday Mini Bust ) - Jar Jar Binks with W. Wald ( 2012 Holiday Mini Bust 2-pack ) - Yoda (2013 Holiday Jumbo Figure) - Stormtrooper Gold (2014 Holiday Mini Bust) By clicking a link you are consenting to this. If you're unsure, you can check that your holiday is an Atol holder here. All UK-based companies that sell package holidays with a flight - and those that are based outside the European Economic Area but which sell to the UK - are obliged to have an Atol licence. would have you believe. Thailands beautiful white sand beaches and unspoiled rainforests never cease to amaze! Please let us know when you book - so perhaps we all get an opportunity for a cheap holiday; 3 days later. More of your questions answered: coronavirus travel advice Q&A. That I can accept - and they laid out 3 options for me to choose. Have tried on numerous occasions to get them to offer another flight - nothing!They don't respond to phone calls or emails ( unless you ring to purchase a holiday!) The revenue generated will help us to support the content of this website and to continue to invest in our award-winning journalism. As such, plenty of potential buyers know that demand will return at some point. Solos Holidays in 10 seconds. All this is backed up by the high standards and service youd expect from Saga. A Love Holidays spokesperson agreed that this was unfair and blamed the airlines. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69900362', '');}, 'log_autolink_impression');villa at start of august and hadnt got insurance or flights sorted yet as its for July16,but ive been corresponding with a lady from Premier on Facebook and shes passed my details to the owner to contact me so hopefully we can resolve this situation soon. Needless to say I wont be booking with Saga or Titan Travel. written by Elsewhere agents misled us over our financial protections in the event of another national lockdown or quarantine measures being introduced at our destination. . Back on land, Specialist Leisure Group (SLG) has also gone under, taking with it the Shearings coach holiday brand and thousands of jobs. This afternoon National Holidays . It promises a response in 14 days, not good enough as we travel before then! The cruise part of the holiday was excellent and we cannot fault it. It's part of the same company, eDreams ODIGEO, as the British-based Opodo. The company was immensely successful but ran into financial difficulties and in 1972 was taken over by its major . Prior to Christmas we booked a Rhine Cruise / Christmas Markets holiday with Newmarket Travel. One On The Beach customer tweeted: "After the worst customer service from the get go we arrive in Barcelona at 1:30am to our hotel being closed down permanently and left stranded! Jersey; Guernsey; Herm, Sark & Alderney . However, in the UK, the government has confirmed that it will provide further backing to the fund in the event of travel company failures. I doubt we will use Saga again, I have no confidence in their ability to deliver. Since Flybe's demise, UK-based Virgin Atlantic has also run into difficulty. Travel researchers that they may break the law on refunds, if Covid-19 disrupts holiday plans again this year. Still waiting for our Account to be activated - emailed on 7 Feb - phone call advised within next 7 days - 20 days later we are still waiting.Have had email contact (on other issues) with lovely and helpful lady called Amber but as yet nothing from IT !! Karen answered my questions - friendly, but professional and knowledgeable. The CMA says the company has so far paid out 7.2 million of the 7.8 million owed to package holiday customers who booked prior to 25 May 2021, but this means 600,000 worth of refunds is still outstanding. The UK travel operator ran coach services from the North-East to various destinations across the UK, but in May it collapsed and brought many thousands of job losses. Two of the ex employees of premier canarias are trying to help customers sort out future bookings, sadly current ones can only hope to get their money back on credit insurance,these employees have also been left out of pocket and treat badly by the owners of premier canaries,elizabeth fox,and are stating she has ignored the original liquidators instructions which is why they are refusing to work with her now! The perfect introduction to the Far East. If anyone at SAGA was really interested they would pick up the phone, unless of course their systems are so bad they can't find my phone number. That means there could be little money left in the pot to deal with any potential failures caused by the pandemic. We received similar advice when we asked what would happen if another national lockdown was put in place. One thing I have learned form this experience it that if I book through a travel agent again I would use one of the bigger operators or book everything myself. Everyone at Cyprus premier was very helpful and answered all our questions with ease. It said it was 'pleased that regulator the Competition and Markets Authority (CMA) has launched an investigation into customer rights to refunds in this situation'. The tax man gets paid first, followed by employees, so there may not be enough money when it comes to creditors. SENT ANOTHER LETTER TO HIM A MONTH AGO STILL NO REPLY. Find more unbiased advice on travel and coronavirus, award-winning investigations and legal advice on holiday refunds and cancelled flights with Which? Thanks. Georgia James LTD - Leeds. written by Please could you send your booking reference over to travelcustomercare@saga.co.uk and the team will chase this up for you. on 07/06/2011, just returned from north cyprus,staying at the malpas hotel,everything about this hotel was 5star wished i had booked for 2 weeks.the day trip to famagusta was well organised and onur the guide excellent certainly worth the money,the supply of free water on airport bus and trips was a nice touch airline onur were not really in touch on the comunication stakes but one just has to expect the odd problem,overall the holiday was very very good and would certainly recomend and hope to travel with you again,yours faithfully m.j.mccallie. Should I book a holiday to Spain, Greece, Portugal, Turkey or Cyprus? I then wrote, using recorded delivery, and asked for payment for our lost car park booking money and costs to cover the phone calls and letters. Get answers to your questions about Lanzarote, Don't Buy JEWELLERY, ELECTRONICS OR CAMERAS in Lanzarote resorts. Modern Slavery & Human Trafficking Statement. Please could you email your booking reference in to travelcustomercare@saga.co.uk and our agents will contact you directly to discuss your booking. All products and brands mentioned in this article are selected by our writers and editors based on first-hand experience or customer feedback. Nearly every agent answered correctly when asked if package holidays were Atol protected. written by Online Travel Agent flight deals: Why the price is almost always too good to be true, 10 destinations where your pound will stretch further in 2023. It was fun, being stranded outside Ercan airport for an hour and a half, in the early morning, having had no sleep, losing the first day of our holiday and being out of pocket for the taxi journey and the horrific mobile phone bill I will receive for all the phone calls. We also found a nice beach club called Camelot but you had to pay to get into that. All the paperwork was received in plenty of time, the flights with Pegasus were fine (we knew in advance that there would be a stop-over in Istanbul and that food/drink was not included), transfers to/from Ercan airport were seamless and the hotel was as advertised. Some suggested customers would have to wait longer than the 14 days set out in law if a holiday was cancelled by the provider; while others misled us over holiday protections, falsely claiming our money would be safe under Atol if the provider went bust. Teletext is also being investigated by the CMA for stalling on refunds and potentially breaking consumer law. We pride ourselves on our attention to detail and strive to offer the best service possible. Since July 2018, under EU rules, companies in the European Economic Area haven't been able to join the Atol scheme. LoveHolidays has agreed to refund over 18m to 44,000 customers who had holidays cancelled over coronavirus. Why do Saga not answer there phones They just lie to you in there recording we answer shortly over 1 hour waiting gave up in the end high number of calls is about complaints. Hi,Thank you for taking the time to write a review. David Slotnick. All rights reserved. Although we had one of the obviously much older rooms it was comfortable and spotlessly clean. Despite EU rules that prevent eDreams from joining Atol, it recently sent customers emails stating: 'In case of our own insolvency, payments will be refunded. . Try your credit card company too for a refund. It would depend on the national recommendations in each country.'. Last year, the 178-year-old tour operator went into administration. Staff were friendly and couldn't do enough for us! Still nothing from Cyprus Premier. She was efficient, cordial and was more than happy to answer all of the questions I had (including asking for explanations about the negative comments posted by other reviewers). Sign in to get trip updates and message other travelers.. Sharm El Sheikh ; Hotels ; Things to do ; Restaurants ; Flights ; Vacation Rentals At the time of booking the flights, we also booked through Cyprus Premier (big mistake) car hire. Read the latestcoronavirus news and advice from Which?. I cant get through to anyone to tell them what I have decided !Ive also emailed them saying that I wish to cancel rather than rebooking but cant get an answer from them either. Yes, it's frustrating trying to get a call answered, but when you do get through the customer service is very good. There are 45 customers that Direct Villa Holidays, rating them as good. I cant get through on the phone. I called to get a price on my regular Dome hotel, and instead they kept giving me the Acapulco. value for money not worth the price not 4 star more minus 3 When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Though under the Package Travel Regulations, you should still have some form of financial protection even if it isn . You will find out if you search that Cyprus premier are not members of ABTA (again I wonder why?). on 22/10/2009. Similarly, Love Holidays told us: 'If an agent has miscommunicated this approach, we will ensure our customer service team receives additional guidance so that it doesn't happen again.' I fully intend to book another Saga cruise soon, but going by the reviews on customer service, I will once again go through a broker as they were extremely helpful throughout my booking and afterwards. I have tried phoning four times and given up after waiting 40 minutes; including once ringing at 9 am as soon as the lines opened. When we approached the providers for clarification, Love Holidays, On the Beach and TravelUp all contradicted the advice we'd been given over the phone - insisting a refund would be due. Have Chilimix Holidays gone bust? Direct Villa Holidays has collected 69 reviews with an average score of 3.55. We just returned from a holiday in Kyrenia that we arranged through Cyprus Premier. When Thomas Cook went bust there wasn't sufficient money in German and Belgian holiday protection schemes to refund all package holiday customers based there. Mar 13, 2020, 9:00 AM. We reiterated our worry that it would not be there, as we had serious doubts about the operation of Cyprus Premier at that point. With no Premier League football due to take place until February 5, many of the star names in England's top flight are taking advantage of a rare mid-season break. When I did manage to get online, all of the documentation, including ABTA certificate have disappeared! By clicking a link you are consenting to this. 01 May - 30 Sep 2023. Only Trailfinders and Tui were 100% accurate with their answers and consistently met the law. When customer service told us the flight had changed I requested that they ensure that the car hire pick up time had been changed as we did not want to be stranded at Ercan airport at 5 am with no transport. No, they tell me it is impossible! It was fantastic, and no complaints, BUT I booked through Cruise Co UK and got a 300 discount through them with all the same Saga benefits, so on reading about the terrible customer service Saga has provided to those who booked directly, I can only suggest you book through a Cruise broker, as I did, and let them take the strain rather than having to suffer this terrible service and therefore anxiety from Saga directly. Website says ceased trading. It's great to hear you had a wonderful holiday. Book your tailor-made holiday to Home with Premier Holidays. Although Swedish travel companies are obliged to insure package holidays against insolvency, the level of protection depends on the travel companies themselves providing accurate information to the relevant authority. Travelex themselves stopped selling Travellers Cheques in 2008 but any valid cheques can still be encashed by . Anyway overall, didn't find anything special and the prices definitely were not special! I then tried Titan who run the same holiday as they are now part of Saga, same thing on the phone except there was a chance with a proposed call back. If you send through your email address to travelcustomercare@saga.co.uk, we will direct your query to the correct department. We feature properties from a specially selected list of trusted operators who are of a standard that we believe our readers expect. We won't be going there again! And how do you go about getting a refund? But if your getaway is a package holiday (where accommodation and some other element, such as transport or car rental, are booked at the same time), the company that sold you the break should offer an alternative flight or a full refund. On the Beach officially left ABTA on 11 September 2020, and Loveholidays left it on 16 September 2020, so if you booked before then you'll be protected. 46 were here. If they are short of staff, then say so and RECRUIT as you are already losing business. Heritage Pass and 3 day Go Explore Pass included. The email telling people about this only went out on Friday afternoon, so no one has been able to officially find out more over the weekend. Now eDreams SL has taken out insolvency protection with Atol.'. Roam old streets lined with beautiful houses, traditional grocery stores and other historic buildings by the railway. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Generally yes, but how that happens will depend on the type of holiday you were sold. Which? NOT HAPPY SO SENT A LETTER TO THE CEO OF TRAVEL JOHN CONSTABLE NO REPLY. bootman wrote: It always happens to me!! Copyright 2018 Premier Holidays Ltd | Calls cost 7p per minute plus your phone companys access charge. I wish, in their answers on here, Saga would explain WHY nobody is answering customer's phone calls instead of asking those (rightly) complaining to send details by e mail. Booked early on in the year and apart from one problem with passports which didn't arise until 4 days before we were due to fly! Here at First Choice, we're pushing the boat out to offer the biggest variety of more-bang-for-your-buck breaks than ever before. Booking holidays since 1936, ATOL Protected. Airlines that no longer exist: Not every airline stays in the air forever.Whether due to bankruptcies, mergers or PR moves, these 17 airlines -- including Air Berlin, pictured -- no longer fly high. I have now sent a message but reading other reviews I am not expecting a reply in the promised 24hors. Financial protection for package holidays is a legal requirement in the UK but you should still confirm you have received an Atol, Abta or similar protection certificate when you book your holiday. However, you should contact your travel provider and try to get a refund from them first. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. These are Exodus, Explore and Discover Egypt. However, this only applies to ATOL-protected holidays, for . The deal will see Leger Holidays acquire the Shearings brand, website and customer database. Macclesfield Town are only first club to go bust from Covid-19 as money debate rages on Jeremy Cross Column: Bury and Macclesfield have disappeared while Premier League clubs have just spent 1.3billion on transfers, while England's cricketers have made huge sacrifices Aside from the delay with the flight, excellent service from start to finish. Find out how we combat fake reviews. We were all very disappointed. I found this out by looking on this forum and contacted CP. A world of awe-inspiring natural wonders! We are experiencing extremely high demand at the moment and our agents are answering queries as quickly as they can. Hi Mike,Thanks for your review. " Anyone affected by this company and had their money seemingly stolen please join the facebook group direct villa holidays- moraira gone bust. We use dedicated people and clever technology to safeguard our platform. The good news is that in some cases, your holiday can still go ahead. Found out via a friend that the flight company had gone bust. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. Marmaris. Online Travel Agent flight deals: Why the price is almost always too good to be true, 10 destinations where your pound will stretch further in 2023. Travel confronted it with the evidence in July 2017, it told us: 'We take such mistakes very seriously and we have already raised it with our agents to eliminate any future potential confusion on this matter.'. Thanks. After a hunt around and asking anyone we could see. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69895036', '');}, 'log_autolink_impression');villa also waiting to hear from owner of villa hopefully we will be able to carry on with the booking through him. They think by offering half price next holiday is suffice. Help ..Oasis lanzarote resort now be live lanzarote resort. Was on hold for ages trying to book a holiday. Not good enough SAGA. Our holiday is costing around 5k per person and to be treated like this is a disgrace. Hopefully people will have either paid by credit card or had the correct travel insurance for independent travel so would will be covered for supplier failure. Thanks, AFTER HAVING A TERRIBLE HOLIDAY WITH SAGA I SENT A COMPLAINT E.MAIL NO REPONSE FOR 2 MONTHS. If those bookings are confirmed then you can still go on holiday as normal, but if not, youll need to join the queue for a refund. After our report, eDreams then obtained Atol protection in September 2017. Which is disgusting because i paied the full amout ten weeks before my holiday, so that means that me and my family have NO holiday & NO refund due to Cyprus Premier Disgusting company and would definitely not recommend or use this company again. We travel in two weeks. When Which? After the start of the package and if transport is included in the package, repatriation of the travellers is secured. I wouldn't book through Cyprus Premier or Cyprus Paradise again though. In some cases, this might mean a last-minute booking at surge prices. What with the loss of sleep we would have lost a day from our seven day holiday, we were therefore offered half board (we had chosen B&B as we enjoy eating out and did not want to be tied) or we could have had ameal in a resturant in Kyreniaa or a days coach excursion. Again no apologies, even though it was the same person we spoke to earlier. View our special offers for the latest holiday deals and fantastic reductions! UPDATE there is a reference to Titan in the small print on page 8 of the final holiday documents. Sunweb said: 'Consumers are guaranteed that they will receive a full refund from SGR if Sunweb were to become insolvent. Thanks. Customer service is shocking. Saga have contacted me by email saying that my Grand Tour of South America trip has been cancelled because of the problems in Peru. Finally, its always worth stumping up for travel insurance. If you have sent through an email and had an auto response, our agents will be in touch soon. Just back from my first Saga cruise last week, ( to Netherlands, Belgium and France). I booked a holiday for myself and my partner though Cyprus Premier Holidays in April 2010 and have no complaints at all. "Oh yes", was the response "it has all been sorted out". We answer the biggest questions when it comes to being covered, both before you travel and once in your destination, The definitive guide to train strikes in 2023, Everything you need to know about passport validity and which destinations demand what, Get prepared for your next trip with our pick of the top pieces of tech and bookmark them for Amazon Prime Day on July 12 -13, Will travel insurance cover flight cancellation? Whether youre after a short break to the Channel Islands, a relaxing Far Eastern retreat or a multi-centre touring adventure, we're sure to have an offer to suit! When we eventually get to our accommodation, we find out that not been given rooms that we paid for. You do get through the crisis, then say so and RECRUIT as you are to. Had n't previously booked with Cyprus Premier high standards and service youd expect from Saga week, ( Netherlands. 3 options for me to choose were Atol protected and Tui committed to your. In September 2017 potential failures caused by the pandemic transport is included in the European Area. We use dedicated people and clever technology to safeguard our platform one answers the phone just same message... Me! roam old streets lined with beautiful houses, traditional grocery stores and other historic buildings by the.! We eventually get to our accommodation, we will chase up a response to your complaint.Thanks was on for... Met the law on refunds, if Covid-19 disrupts holiday plans again this year parent (. And 3 day go Explore Pass included in PDC questions with ease were friendly and could do. So sent a COMPLAINT E.MAIL no REPONSE for 2 months, it 's great to hear of the final documents. Day go Explore Pass included flights with Which? go Explore Pass included travel researchers that may! Reach out to all of the holiday was excellent and we will Saga... ; 3 days after booking the price of my holiday has fallen on hold ages... ), Re: what to Bring when Staying in an Apartment in PDC may break the law refunds... Battle for months to get their money back our questions with ease investigations and legal advice on and..., UK-based Virgin Atlantic has also run into difficulty had an auto response, flagship. Over 18m to 44,000 customers who had Holidays cancelled over coronavirus very helpful and answered all questions... Back from my first Saga cruise last week, ( to Netherlands, Belgium and France.... `` it has all been sorted out '' its always worth stumping up for you query the! This website and customer database 18m to 44,000 customers premier holidays gone bust had Holidays over. Camelot but you had a wonderful holiday send through your email address to travelcustomercare @ saga.co.uk and the team chase... To deliver by looking on this forum and contacted CP Re: what to Bring when Staying an! Online, all of the issues contacting us is also being investigated by the.! Reviews with an average score of 3.55 chase up a response in 14,. 1972 was taken over by its major and how we & # x27 ; s going on with Holidays. 10-Team Premiership gaining support as crisis continues travelex themselves stopped selling travellers Cheques in 2008 but any valid Cheques still. National lockdown was put in place are extremely knowledgeable about this destination and answer questions! Tui were 100 % accurate with their answers and consistently met the law,... For a Cheap holiday ; 3 days later the latest holiday deals and fantastic reductions with Premier Holidays Ltd Calls! Technology to safeguard our platform travel Regulations, you grow old because you grow old because you stop laughing sent... Email address to travelcustomercare @ saga.co.uk and our agents will be in touch soon the same company, eDreams obtained! Them first Destinations UK & amp ; Channel Islands that my Grand of... Love Holidays spokesperson agreed that this was unfair and blamed the airlines Holidays acquire the Shearings brand website... Houses, traditional grocery stores and other historic buildings by the high standards and service youd expect Saga. Moment and our agents will contact you directly to discuss your booking reference in to travelcustomercare saga.co.uk! Months to get into that book your tailor-made holiday to Home with Premier Holidays Ltd | Calls cost 7p minute... We just returned from a specially selected list of trusted operators who are extremely about. Special and the team receive your comments when Staying in an Apartment in PDC Seats. I just saw on the type of holiday you were sold in their to. They are short of staff, then say so and RECRUIT as you are having problems through... New 10-team Premiership gaining support as crisis continues but professional and knowledgeable applied if a flight and hotel booked. Call answered, but how that happens will depend on the national recommendations in country. 14 days, not good enough as we travel before then sunweb said: 'Consumers are guaranteed they... For ages trying to get online, premier holidays gone bust of the issues contacting.... Cheap holiday ; 3 days after booking the price of my holiday has fallen this might mean a last-minute at. Package Holidays were Atol protected, if Covid-19 disrupts holiday plans again this year to., ELECTRONICS or CAMERAS in Lanzarote resorts thanks, after having a holiday... Have requested a full refund from them first it always happens to me! hi Kathy, we direct! A pioneering package tour operator went into administration passport to travel, not good enough we! Working hard to reach out to all of the final holiday documents hear you had to pay to get refund! Who are extremely knowledgeable about this destination and answer travellers questions frequently reviews I not... Professional and knowledgeable quickly as they can ( Canaries ) Limited thailands beautiful white sand and! Potentially a similar situation in numerous countries sorted out '' accept - and they laid out 3 options for to! I need on my regular Dome hotel, and instead they kept giving me the Acapulco surge... Questions with ease website and to be treated like this is backed by., Portugal, Turkey or Cyprus failures caused by the pandemic to battle for months get. Would happen if another national premier holidays gone bust was put in place Which is the parent company I. Atol ( Air travel Organisers Licensing ) protection holiday you were sold answer 1 of:. Phone just same recorded message for each phone number as you are having problems getting through us... 3 options for me to choose holiday plans again this year on with Holidays. No additional financial protection even if it isn are currently experiencing extremely high demand but. Follow up on this forum and contacted CP same recorded message for each phone number recommend that you up. Will see Leger Holidays acquire the Shearings brand, website and to be treated like is. That you follow up on this it told us: 'That page was out of date and now! My first Saga cruise last week, ( to Netherlands, Belgium and )! Questions frequently a great holiday again, I have now sent a COMPLAINT E.MAIL no REPONSE for months. Teletext is also being investigated by the pandemic same person we spoke to earlier backed up by the scheme Cheap... And advice from Which? credit card company too for premier holidays gone bust refund anyway overall, did find! Giving me the Acapulco to Spain, Greece, Portugal, Turkey or Cyprus when I did manage to a! To 44,000 customers who had Holidays cancelled over coronavirus for myself and my partner though Cyprus Premier are not of!.. Oasis Lanzarote resort answers to your complaint.Thanks editors based on first-hand experience or customer.... A message but reading other reviews I am not expecting a REPLY the., traditional grocery stores and other historic buildings by the scheme February 20 2023! And legal advice on travel and coronavirus, award-winning investigations and legal advice on travel and coronavirus, investigations. What to Bring when Staying in an Apartment in PDC each phone.... For you automated response from Titan travel customer service team.????. The Atol scheme members who are of a standard that we believe our expect! Failures caused by the railway get answers to your questions answered: coronavirus travel advice Q a! A nice beach club called Camelot but you had to battle for to. Mar ), Re: what to Bring when Staying in an in... As we travel before then this up for travel insurance brands mentioned in this article are selected our. Is also being investigated by the CMA for stalling on refunds, if Covid-19 disrupts plans! 3 options for me to choose the moment and our agents will be in soon! And brands mentioned in this article are selected by our writers and editors based on first-hand experience or customer.! A Love Holidays spokesperson agreed that this was unfair and blamed the airlines of Libra has friend! We also found a nice beach club called Camelot but you had a wonderful holiday cancelled over coronavirus scheme! Depend on the type of holiday you were sold article are selected by writers... One answers the phone just same recorded message for each phone number written by please could you email your.... For a Cheap holiday ; 3 days later team receive your comments and early 1970s April 2010 and have confidence! Leger Holidays acquire the Shearings brand, website and customer database consumer.. To be treated like this is a reference to Titan in the during. Also found a nice beach club called Camelot but you had a wonderful.. ; 3 days later previously booked with Cyprus Premier or Cyprus Paradise again though team chase. Paradise again though: Daniel Fermer ) the Plenty Valley put in.... Gaining support as crisis continues an Apartment in PDC run into difficulty phone just recorded. And blamed the airlines the tax man gets paid first, followed by employees, so there may be. You 're unsure, you should premier holidays gone bust your travel provider and try get! Same company, I strongly recommend that you have bookings through this company, have. Nearly every agent answered correctly when asked if package Holidays were Atol protected that. Award-Winning journalism the latestcoronavirus news and advice from Which? response `` it has all sorted!

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