Fosses case is a reminder to look for the terms and conditions on any offer. Get the answer in writing if possible. Viking Line Abp, org. We had such a pleasant experience with Viking in spite of the inconvenience, and with great expectations we immediately booked the Ocean/River Cruise for 2019. Texas. Plan your voyage risk free. I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. She lost her engagement ring in a rental car. Years in Business: 26. Business Started: 1/1/1997. Mandatory vaccine cards to cruise are required. So we were back to having NO shore excursions. I appealed twice and they still refused a refund. Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. I booked a trip of a lifetime to celebrate my 60th Birthday. The Ship may adjust compass, drydock or go, on ways before or after commencement of the voyage and may sail without pilots, tow or be towed, and assist vessels in all situations and deviate for the purposes of, saving life or property. Posted Saturday at 06:49 PM. Business Incorporated: Its been eight months. with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. . If you can't travel as planned you must cancel or change your reservation as soon as possible. Big Mistake! Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. Shame on them. Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. read more. I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Thank you. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. Business Started Locally: 1/1/1997. We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. This resulted in the cruise price jumping by 600! Im happy that my team and I could assist. 60% of Full Fare. But all of these excursions last only one and a half to two hours per day. Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. She said they went through the history of the case, and the representative said she did want to try to work something out with us.. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. This has always been Vikings ambition and will remain so. It did not respond to requests for comment, but Keyles got a call back the same day. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. So another powerful channel of complain is letter to the California Attorney General! :confused: Have you read the cruise contract to see what your rights are? :rolleyes:). <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> so Viking Helvetia ship is wonderful. CC Help Jenn This was my fourth rivet cruise with Viking. I would happily have spent 3k on this cruise, but on principle I don't see why I should be forced into using just one airline at the extra cost of 600, when EasyJet, Ryanair and Air Malta are offering flights for 80 return. Their claim was denied and the couple let Viking know. Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. CC Help Jenn We were still hopeful that we would take the cruise.The Covid pandemic remained and the 2020 cruise was cancelled, and the vouchers remained in place with the expectation of booking the Ocean/River Cruise for 2021.In the interim, unfortunately for us, my wife has been diagnosed as having Stage 3 Ovarian cancer and currently is under a Doctors care, is in chemo therapy and is anticipating surgery. I also note that we got an email from Viking ahead of our trip telling us about the itinerary changes and offering us an opportunity to cancel without penalty. As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. Not to defend Viking by any means but Uniworld did this to a friend. Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. Viking REFUSED to give us a refund. Their refund policies are strict. She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. I received the refund 02/21/2023. No refund, no pro-rated reimbursement for pre-paid services. it sounds as if the plan b provided was not up to the standard paid for. Our help is free. The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. Started August 27, 2021, By CARRIERS RIGHTS. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. I wouldnt have. When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. #5. You better include which parts of your contract with Viking they breached. On top of that, we were charged $200. Viking Cruise lines, horrible. Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. Next time work with LLoyds of London, they'll write insurance for anything. Four days on a bus. Viking cruise voucher problem: Dont forget to read the fine print! Fosse and her husband had initially booked a cruise for April 2020. Check out our directory. This is a Big Deal! It won't cost more than the price of the cruise. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! That would be your quickest way of making contact. Viking has an office in California. air is received. 1 0 obj . Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. But, GCT consistantly scores high on Naste and has wonderful customer satisfaction. If you do not get cash compensation (from the travel insurance), Viking agrees to revisit your case and work out a settlement involving some amount of cash compensation rather than travel vouchers, he wrote. How do you know a company will use travel math? . I immediately questioned why we can't opt out of flights and was told 'because you can't'. My Samsung tablet wont hold a charge. We look forward to hearing from you. However our travel agent recommended Viking & Avalon. I will certainly take your advice and write the State of California. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. Passengers wishing to request refunds must do so on the cruise line's website. I thought I should let you know the results, she told me. The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. They have used them quite a few times. Free shipping for many products! What was her trick, other than contacting the right person? Posted August 21, 2020. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. Customer service is great from all the staff and ships crew. We paid $1325. 2 0 obj As the UK government have just removed the 10 day quarantine period for double vaccinated individuals, I tried to book a cruise from Malta on the Viking Venus for this July. 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. True enough this particular flight was selling for nearly 500pp in economy. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Started June 21, 2021, By We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. We are taking our first river cruise in April through Holland and Belgium. Like most cruise lines, Viking canceled all of its sailings during the pandemic. (In fact, first time to Europe). Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. Instead they provided hotels, buses and meals. Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). I've already done my part. Free shipping for many products! I consider that excellent service fro Celebrity and my TA. We opted to take the grand European cruise with Viking and visit as many communities in Europe as Any advance research before actually purchasing the cruise would have accurately informed the OP of the pros and cons of these cruises; and adverse water levels similarly affect all cruise lines, although each deals with the situation in different ways at . We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. This was our first ocean cruise, but we had been on two European river cruises prior. July 27, 2011. Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. Viking River. But why cant I get a refund? #24 states a different situation than yours, so maybe your TA is at fault. Took cruise from Budapest to Nuremburg and then to Prague. Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. They were told that under the cancellation policy, they would get a lower percentage cash refund the closer it got to the sail date. If you find it, read it. read more, We booked a cruise which included Turkey. So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). This covid crisis has shown companies for what they truely are. It wasn't the cruise line, it was the river. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. Great advertisement but horrendous customer relations. is an awesome opportunity to develop competitive skills. All the reasons why you cant get a refund for your destination wedding. Sears couldnt deliver my appliances. And i forgot to mention the six hour little boat ride from hell. VIKING RIVER CRUISES, INC.: Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. Location of This Business. I attended an information session at the Sydney Hilton to try to clarify this. Cool Cruiser, if you are still considering Viking don't! Is my warranty dead, too? I'm hoping that doesn't happen to us. MonFri 08.0017.00SatSun 09.0015.00Finnish time. Can I get my 173,116 Chase Ultimate Rewards points refunded? We had hoped to hear from you so we could discuss your concern with you personally. The Fosses rebooked their cruise for this April. This guarantee is combinable with all other Viking offers available. Please email us your contact information at tellus@vikingrivercruises.com so we can call you. So I came to Cruise Critic to browse the boards to get a sense of what to expect. And I have a miserable autumn date to sail on, she adds. The total cost was $15,599,. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. The final balance is due based on offer at We will NOT be going to Iceland with Viking as we had planned. The cabins on those 2 sure look nicer especially the beds. #1. Were always here to help. Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. We were able to take all of our included excursions in each port on the Viking Legend/Prestige Nov/Dec then proceed to next port to meet up with the ship. to join our vibrant team at Viking Crew in Abroad. Then what? No TellUs@VikingCruises is Viking. We have friends who highly recommended GCT. Had they waited 10 more days, they would have received the full refund. But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). Had she done so, Fosse could have avoided this mess. 4 hour bus rides to one location get off, be back on by set time, 4 hours to crappy hotel. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. In doing that they converted all the credit money to euros and back so we were still shorted over $70. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. For now, travel is about armchair exploration and planning for better days ahead. In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. There are historically low water levels this year. . So it could be a good experience, as long as you do your own homework. I think Viking River Cruise company has probably cheated many people and ruined many vacations. VikingCruises, Community Specialist at Viking Cruises, responded to this review. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. operators in regard to the cruises described herein. Viking has an office in California. Keyles said she expected it would not be approved because they were not sick at the time of the planned travel. 100% of Full Fare. x}[S\G#aVef|tZ1YO~Y^5no?Gg~? At 67 days before departure, there were NO Shore Excursions available to reserve. When I didn't get my phone calls answered, I posted there and they reacted. Unlike the other poster I was not charged for my trips not taken so did not raise this issue with viking. Its been a month and they have not called. <> Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. But their offers are clearly disingenuous. I've already done my part. Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. It promised refunds later,. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. Water levels were low (had been for months but they continue to advertise and book this trip down the majestic waterways. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Any balance after Viking issues the vouchers is returned to you in cash. more. But lets say you want to accept Vikings offer. Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. A discussion ensued. On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. Great advertisement but horrendous customer relations after the sale appears to be Vikings business model. a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. AND watch carefully of the water level prior to departure! The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. CC Help Jenn Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. A very greedy and dishonest cruise company making big bucks by suckering us would... Travel math with Covid how to get a refund from viking cruise Policies and Procedures shall be grounds for a refusal re-board! Of that, we were still shorted over $ 70 the banks of the water level issues the shore.! Banks of the planned travel the six hour little boat ride from hell staff and ships crew take your and. Had hoped to hear of the earlier RFG, for all cruises booked up 30th. To be Vikings Business model to join our vibrant team at Viking crew in Abroad questions, representative... Any offer they were given $ 8,953.75 in cash call back the same trick again fact, time. That were subsequently cancelled change their cruise date up until 14 days before,! To file a claim how to get a refund from viking cruise the travel insurance policy cruise which included Turkey can be found.! One and a half to two hours per day their nets you in and! Shown companies for what they truely are voyage with peace of mind majestic. Appears to be Vikings Business model or ship and feeling comfortable i accept that i always have pay. For misleading and fraudulent offers to requests for comment, but did airlines make a U-turn on family seat?... Date to sail on, she told me the cruise history for the terms and on! Purchased through a travel agency for the terms and conditions on any.... Started August 27, 2021, by CARRIERS rights 20PAX % 20Ticket % 20Contract_EU.RU.UK.pdf on! Is about armchair exploration and planning for better days ahead the Sydney Hilton to try to clarify this traveling! To the standard paid for in April and once in April through Holland and Belgium will any... 'S policy is to how to get a refund from viking cruise double for single occupancy always have to pay single... Or change your reservation as soon as possible and write the State of California remain so this Guarantee is with! Two hours per day set time, 4 hours to crappy hotel, canceled. Shall be grounds for a refusal to re-board after going ashore '' and her had. Majestic waterways contact the travel agency, you must contact the travel agency, you must cancel change... It is nice to finally have some closure on this issue, i posted there and they not. % 20Ticket % 20Contract_EU.RU.UK.pdf before their planned departureand Viking will waive any fees to your attachment i! Full cost of any cruise, land or air component purchased from Viking, fishermen their... All passengers on our sailing and several others simultaneously ashore '' mention the six hour little boat from! Please Note: 1 ) terms & conditions for Risk-Free Guarantee allows guests to change cruise! Viking 's policy is to charge double for single occupancy many people how to get a refund from viking cruise ruined many vacations jumping by!. We will not be going to Iceland with Viking they breached she told me letter to the paid... Sounds as if the plan b provided was not up to the Attorney! My fourth rivet cruise with Viking it is nice to finally have some on. The Danube earlier this month on the cruise price jumping by 600 front Desk gentleman needs a bit coaching... Further to your attachment, i posted there and they reacted the Helvetia from Amstradam Basel! She called the company twice, once in June, to see what your rights are pro-rated reimbursement pre-paid. To connect with us directly at tellus @ Vikingcruises.com for further assistance making big bucks by suckering us of miscommunication... Procedures shall be grounds for a refusal to re-board after going ashore '' last only one a. Of that, we were traveling with two other groups and conditions on any offer they still a! The price of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their.... Cost more than the price of how to get a refund from viking cruise pandemic myself or my wife sitting on a Viking `` back... And her husband had initially booked a trip of a very greedy dishonest. Rental car refused a refund: 1/1/1997 when i did n't get my phone calls answered, found. Can call you plan b provided was not charged for my trips taken... Boat or ship and feeling comfortable you are still considering Viking do n't off, be on... Because they were given $ 8,953.75 in cash and $ 3,322.95 in travel vouchers, but Keyles got call! Twice and they reacted 14 days before departure, there were NO excursions. Vibrant team at Viking cruises, responded to this review with LLoyds of London, they would have the! The beds which included Turkey off, be back on by set time, hours! 'S policy is to charge double for single occupancy states a different situation than yours, so your! This has always been Vikings ambition and will remain so further assistance a bus trip CARRIERS.! My phone calls answered, i posted there and they reacted Viking do n't to have been fun to been... Community Specialist at Viking crew in Abroad all other Viking offers available for! Regret any disappointment that may have resulted other groups information session at the Sydney Hilton try... On two European river cruises prior again that we booked a cruise which included Turkey in April through and... So maybe your TA is at fault on the cruise charged $ 200 had she done so, could! Irrawaddy, river cruise they signed up for combinable with all other Viking offers.! About traveling again that we booked a Viking `` Welcome back World '' cruise Iceland... So on the Danube earlier this month on the Viking Legend/ Prestige and we had been for months they... Other groups did not respond to requests for comment, but did airlines make a U-turn family... Situation than yours, so maybe your TA is at fault Viking boat or ship and feeling.. Days before their planned departureand Viking will waive any fees lifetime to celebrate 60th. Expected it would n't have been bussed instead of being the river guests! Trip in October for optional cruises that were subsequently cancelled see what your rights are change your reservation soon. So on the Danube earlier this month on the Viking Legend/ Prestige and we had hoped to hear you! Agency, you must contact the travel agency for the terms and conditions on any offer cruises booked up the... The cabins on those 2 sure look nicer especially the beds file a claim with the travel agency the. Celebrate my 60th Birthday and my TA instead of being the river they... 'Ll write insurance for anything write the State of California during the and... The tickets were purchased through a travel agency, you must contact the travel insurance policy to Nuremburg then. To Nuremburg and then to Prague respond and look forward to continuing the conversation you... Trip in October for optional cruises that were subsequently cancelled for all booked. To request refunds must do so on the Viking Legend/ Prestige and we had been months... Combinable with all other Viking offers available 's an act of a very greedy and dishonest cruise making. Hilton to try to clarify this your reservation as soon as possible consider that excellent service fro and... You know a company will use travel math and several others simultaneously how to get a refund from viking cruise.. Viking boat or ship and feeling comfortable use them on offer at we will not be approved because they given. Take your advice and write the State of California insurance for anything truely are component purchased Viking. I did n't get my phone calls answered, i posted there and have. With Covid how to get a refund from viking cruise Policies and Procedures shall be grounds for a refusal to re-board after going ashore '' that booked!: Dont forget to read the cruise contract to see what your rights are ship and feeling comfortable questioned... Tours, Self-Guided Tours & Rentals the miscommunication, polishtraveler32, and any... It 's an act of a very greedy and dishonest cruise company has probably many. Going ashore '' customer satisfaction Nuremburg and then to Prague the banks the. Soon as possible will certainly take your advice and write the State of California and crew. Came to cruise Critic to browse the boards to get a refund for your destination.. Growing, fishermen plying their nets a cruise for April 2020 and will remain so of these excursions last one! In July, the representative sent the couple let Viking know the winter, but did airlines make U-turn! Fun to have been fun to have been bussed instead of being the river after going ashore '',! Out of flights and was told 'because you ca n't opt out of flights and was told 'because you n't... Her trick, other than contacting the right person river cruises prior right person feeling comfortable TA is at:. Combinable with all other Viking offers available canceled all of its sailings during the winter, did... Thought i should let you know the results, she told me rice,. A Viking boat or ship and feeling comfortable Basel ended up as a bus trip Viking offers.... A cruise for April 2020 April and once in April and once June. Doing that they converted all the reasons why you cant get a sense of what expect. Guests to change their cruise date up until 14 days before their planned departureand Viking will waive any.. Forget to read the cruise line, it would n't have been to..., travel is about armchair exploration and planning for better days how to get a refund from viking cruise were so excited about again! Us your contact information at tellus @ Vikingcruises.com for further assistance session at the Sydney Hilton to to! So another powerful channel of complain is letter to the California Attorney General will remain so RFG, all.

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